West Africa Account Manager

Since 2005, ICD has supplied enterprise servers, storage, networking parts and data centre maintenance to businesses in Egypt, the Gulf, Africa and beyond.

Nigeria, Ghana and their neighbours have fast-growing enterprise, banking and telecom IT needs. This role builds and looks after ICD's business customers across West Africa for enterprise server, storage and networking parts.

• Build and manage a portfolio of business customers in West Africa for enterprise server, storage and networking parts and complete systems.
• Win new accounts among enterprises, government bodies, system integrators and resellers in West Africa.
• Record every request accurately in ERPNext and work with presales and the quote desk to send clear, correct quotations.
• Follow each quotation through to a decision and each order through to delivery, working with logistics on shipping and customs into West Africa.
• Introduce third-party maintenance (TPM), professional services and EKODAQ IT asset disposition and data sanitisation where customers need them.
• Focus first on Nigeria and Ghana, then extend coverage to other West African markets.
• Report on pipeline, market activity and customer feedback to the Africa Regional Director.

• 3+ years in B2B technology sales or account management with customers in West Africa.
• Good understanding of server, storage and networking parts and how enterprises maintain them.
• Established network of IT buyers, system integrators or resellers in West Africa.
• Strong follow-up, organisation and communication skills.
• Ability to work independently and coordinate with colleagues in other countries.
• Working knowledge of a CRM or ERP system (ERPNext preferred).

• Experience at an IT distributor, reseller or system integrator.
• Knowledge of import, customs and delivery practices for IT equipment in West Africa.
• Experience with third-party maintenance or IT asset disposition services.
• Bachelor's degree in business, engineering or a related field.

English required; French is an advantage for francophone markets.

Around 40% travel across West Africa.