Cancellation Policy
Cancellation Policy — ICD
Effective date: April 21, 2026
This Cancellation Policy explains when and how you can cancel an order with ICD.
1. Cancellation Stages
| Order Stage | Cancellation Allowed? | Cancellation Fee |
|---|---|---|
| Quotation issued, not confirmed | YES | 0% — no fee |
| Order confirmed, payment not received | YES | 0% — no fee |
| Payment received, sourcing not started | YES | 0% — 100% refund |
| Sourcing initiated (supplier PO issued) | CASE-BY-CASE | Up to 25% if supplier commits |
| Item shipped from supplier to ICD | NO | Full order value retained; item becomes available for return per Refund Policy upon delivery |
| Item shipped from ICD to customer | NO | Refer to Returns and Refund Policy after delivery |
| Custom configuration (CTO) after build started | NO | Non-cancellable |
2. How to Request Cancellation
- Email [email protected] with: order reference, quotation number, reason, date of cancellation request
- Alternatively WhatsApp +20 104 022 2214
- ICD confirms cancellation status within 1 business day
- If approved, refund is initiated per Refund Policy
3. Cancellation Due to Delay
If ICD has not confirmed a firm ship date within 30 business days of payment clearance (and the quotation did not indicate a longer lead time), you may cancel for a full refund with no fee. This protects customers against extended supply-chain disruption.
4. Cancellation Due to ICD Breach
If ICD materially breaches the quotation terms (wrong item quoted, specifications not met, price change without notice), you may cancel at any stage for a full refund plus any reasonable costs incurred.
5. Cancellation by ICD
ICD reserves the right to cancel an order if:
- Payment fails fraud screening or sanctions checks
- Shipping to the destination is prohibited by law or sanctions
- Product is no longer available and no equivalent substitute is acceptable to the customer
- Pricing error material (we will notify and offer correction before cancellation)
- The customer has outstanding unpaid invoices
In all such cases, any payments received are refunded in full per Refund Policy.
6. Partial Cancellation
You may cancel specific line items from a multi-item order at any pre-sourcing stage. After sourcing begins for any line item, cancellation of that line item follows Section 1 rules.
7. Force Majeure Cancellation
Either party may cancel without penalty if a force majeure event (natural disaster, war, pandemic, port closure, sanctions) prevents performance for more than 60 days.
8. Contact
- Cancellations: [email protected]
- WhatsApp: +20 104 022 2214
- Phone: +202 27052005
Frequently Asked Questions
Can I cancel my order after payment but before sourcing starts?
Yes. If payment has been received but sourcing has not started, you can cancel with no fee and receive a 100% refund. Cancelling is also free while a quotation is unconfirmed or an order is confirmed but unpaid. Once a supplier purchase order is issued, cancellation is handled case by case.
What happens if no ship date is confirmed for a long time?
If no firm ship date is confirmed within 30 business days of payment clearance, and the quotation did not state a longer lead time, you may cancel for a full refund with no fee. This protection exists to shield customers from extended supply-chain disruption.
Is it possible to cancel only some lines of a multi-item order?
Yes. Specific line items can be cancelled from a multi-item order at any stage before sourcing. Once sourcing begins for a particular line, cancelling that line follows the standard stage rules, which treat sourced items case by case and shipped or custom-built items as non-cancellable.
How long does it take to get a decision on my cancellation request?
Cancellation status is confirmed within 1 business day. Send the request by email or WhatsApp with the order reference, quotation number, reason and the date of the request. If the cancellation is approved, the refund is then started under the Refund Policy.