Third-party maintenance
NetApp Third Party Maintenance
An independent alternative to NetApp SupportEdge, quoted per contract. Full coverage for NetApp FAS, AFF, E-Series, and StorageGRID.
Storage maintenance is high-stakes. A failed controller or disk shelf does not just affect one application — it can take down an entire environment. ICD understands this. Our NetApp maintenance program includes advance replacement parts, coverage hours set per contract, and engineers who know the difference between a FAS8200 and an AFF A400.
Per contractQuoted pricing
24hQuote reply
600+NetApp parts available to order
Per ContractResponse levels
Service tiers
Silver — ICD Parts+
- Response: Standard level, set per contract
- Coverage: Business hours
- Parts: Lead time confirmed on each case
- Remote Diagnostics: Phone & email
- Best For: Secondary storage, archive systems, disaster recovery targets
Gold — ICD Care+
- Response: Priority on-site level, set per contract
- Coverage: Extended hours, set per contract
- Parts: Advance replacement pre-positioned
- On-Site Engineer: ICD engineer
- Monitoring: Proactive alerting on controller health, disk failures, and shelf events
- Best For: Production NAS/SAN, primary file services, VMware datastores
Platinum — ICD Care+ Premium
- Response: Highest on-site level, set per contract
- Coverage: Hours set per contract
- Parts: On-site depot, zero-wait
- On-Site Engineer: Priority dispatch + escalation
- Monitoring: Predictive failure alerts
- Account Manager: Dedicated single point of contact
- Best For: Tier-1 production storage, database backends, high-availability HA pairs
Supported NetApp models
ICD maintains parts supply and engineering expertise for the complete NetApp storage portfolio, including systems NetApp has declared end of availability or end of support.
FAS Series — Legacy All EOSL
FAS2020FAS2040FAS2050FAS2220FAS2240FAS2520FAS2552FAS2554FAS3140FAS3160FAS3170FAS3210FAS3220FAS3240FAS3250FAS3270FAS6030FAS6040FAS6070FAS6080FAS6210FAS6220FAS6240FAS6250FAS6280FAS8020FAS8040FAS8060FAS8080
FAS Series — Current/End of Sale Active/EoS
FAS2620FAS2650FAS2720FAS2750FAS2820FAS8200FAS8300FAS9000FAS9500
AFF Series — Legacy EOSL
AFF8020AFF8040AFF8060AFF8080
AFF Series — Current/End of Sale Active/EoS
AFF A150AFF A200AFF A220AFF A250AFF A300AFF A320AFF A400AFF A700AFF A700sAFF A800AFF A900AFF C190AFF C250AFF C400AFF C800
AFF Series — Latest Latest
AFF A20AFF A30AFF A50AFF A70AFF A90AFF A1KAFF C30AFF C60AFF C80
E-Series (SAN)
E2712E2724E2760E2812E2824E2860E5612E5624E5660E5724E5760EF280EF300EF570EF600
StorageGRID (Object Storage)
SG5612SG5660SG5712SG5760SG6060SG100SG1000
Disk Shelves & Components
DS212CDS224CDS460CDS4243DS4246NS224SAS cablescontroller modulesNVMe flash cache modulespower suppliesfans
What’s included
Genuine Replacement PartsOEM-compatible NetApp components — controller modules, NVMe flash cache, SAS/NL-SAS/SSD disk modules, I/O expansion cards, SAS cables, power supplies, fans, and disk shelves
On-Site LaborHardware installation and replacement by storage-trained engineers (Gold and Platinum tiers)
Remote DiagnosticsPhone, email, and remote session troubleshooting including ONTAP system health analysis and AutoSupport log review
Firmware GuidanceAdvisory support for ONTAP, shelf firmware, and disk firmware updates
Hardware MonitoringProactive alerting on controller failover events, disk predictive failures, and environmental alarms (Gold and Platinum)
Flexible Contracts1-year, 3-year, or 5-year agreements with no auto-renewal traps. Defined escalation paths with SLA-backed resolution targets.
ICD vs NetApp SupportEdge
| NetApp SupportEdge | ICD Third Party Maintenance | |
|---|---|---|
| Annual Cost | $$$$ | Quoted per contract |
| EOSL Coverage | Dropped after end of availability + support window | Covered indefinitely |
| Software Entitlement | Bundled ONTAP updates (often unused on stable systems) | Hardware-only pricing — no paying for unused updates |
| Multi-Vendor | NetApp only | NetApp + Dell + HPE + Lenovo + Cisco + IBM |
| Response Time | 4-hour (SupportEdge Premium) | Set per contract |
| Upgrade Pressure | Constant push to AFF C-Series/A-Series | Zero — we support what you run |
SupportEdge renewal pricing for aging FAS systems varies by model and term; ICD quotes the same hardware coverage and response times per contract, with a side-by-side comparison against your renewal.
End-of-life & end-of-service-life coverage
NetApp publishes end-of-availability (EOA) and end-of-support (EOS) dates for all storage platforms. Once EOS arrives, SupportEdge is no longer renewable. ICD continues providing full hardware maintenance.
FAS2200/FAS3200/FAS6200 SeriesAll EOSL. ICD covers them.
FAS8000 Series(FAS8020, 8040, 8060, 8080)EOSL. ICD covers them.
FAS2600 Series(FAS2620, FAS2650)End of Sale. ICD covers them.
AFF A200/A220/A300End of Sale, approaching EOSL. ICD covers them.
Your FAS8200 HA pair still delivers the performance your workloads need. ICD keeps it running without a SupportEdge renewal.
Frequently asked questions
Does switching to ICD affect my ONTAP software licenses?
No. ONTAP licenses are perpetual and tied to the controller serial number, not to a SupportEdge contract. Your existing ONTAP features (SnapMirror, SnapVault, FlexClone, etc.) continue to function. You lose access to new ONTAP version downloads through NetApp’s support portal, but your current running version remains fully operational.
Can ICD replace a failed controller in a NetApp HA pair?
Yes. ICD supplies replacement controller modules for FAS, AFF, and E-Series systems. For Gold and Platinum customers, advance replacement controllers are pre-positioned for rapid swap. Our engineers handle the physical replacement; the HA failover and giveback process is managed by ONTAP automatically.
What about AutoSupport? Will it still work without NetApp SupportEdge?
AutoSupport is a feature of ONTAP, not a SupportEdge-dependent service. Your system will continue generating AutoSupport messages. Without an active SupportEdge contract, NetApp will not act on those messages. Under ICD Platinum, we can integrate with your AutoSupport outputs to provide proactive monitoring and alerting.
Does ICD supply NetApp disk shelves?
Yes. ICD supplies DS212C, DS224C, DS460C, DS4243, DS4246, and NS224 disk shelves, along with individual disk modules (SAS, NL-SAS, SSD) in common capacities. Shelf-level components like IOM modules, SAS cables, and power supplies are also supplied.
Can I keep NetApp SupportEdge on my production cluster and use ICD on DR?
Absolutely. Many organizations maintain OEM support on their primary production storage while placing disaster recovery, secondary, and archive systems under ICD maintenance. This hybrid approach maximizes savings on the systems where OEM support provides the least additional value.
Get a NetApp TPM Quote
Tell us what NetApp FAS, AFF, E-Series, or StorageGRID systems you need covered. We will deliver a custom quote within 24 hours — with a side-by-side comparison against your current NetApp SupportEdge renewal.
Related resources
EOSL LibraryCheck end-of-life dates for NetApp and other platforms
Parts FinderSearch compatible parts for your NetApp systems
Browse NetApp PartsFull catalog of genuine NetApp components
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