The ICD Team
Trusted Since 2005 — Serving Egypt, MENA, and 100+ Countries
ICD Group by the Numbers
Leadership
Sherif Kholaif
Founder & CEO
Founded ICD Group in 2005 with a vision to deliver enterprise-grade server parts and maintenance services to Egyptian and MENA data centers at a fraction of OEM cost. 20+ years in IT infrastructure across the region — from rack-and-stack to data center architecture. Leads ICD’s transformation from Egyptian distributor to MENA-wide SPaaS and ITAD leader.
Our Team
Ahd
Sales Account Manager
Ahmed
Service Center Engineer
Fatma
Sales Account Manager
Mahmoud
Business Development Manager
Mohamed
Operations Manager
Mohamed
Accountant
Naira
Sales Account Manager
Nehal
Sales Account Manager
Rabab
Senior Sales Account Manager
Taj
Operations Coordinator
Why Our Team Makes the Difference
- Local presence: Every team member is based in Cairo. No outsourced call centers.
- Bilingual: Arabic + English fluency across the team for seamless local support.
- Engineering-first: Every quote is compatibility-verified before it leaves our desk.
- Response speed: Quote reply within 24 hours.
TALK TO OUR TEAM
Assessment, quote, or technical question — we respond within 24 business hours.
Request a Quote →Frequently Asked Questions
Who founded ICD Group and in which year?
Sherif Kholaif founded ICD Group in 2005 and serves as Founder and CEO, bringing 20+ years in IT infrastructure across the region, from rack-and-stack to data center architecture. He leads the transformation from Egyptian distributor to a MENA-wide SPaaS and ITAD business.
Is the sales and support team based locally or outsourced?
Every team member is based in Cairo, with no outsourced call centers, and the company runs 2 Cairo locations. The team works in both Arabic and English for seamless local support, and every quote is compatibility-verified before it leaves the desk, with a quote reply within 24 hours.
Who handles presales, RFQs and supplier sourcing for customer orders?
Taj, the Operations Coordinator, manages presales, RFQ flow, supplier sourcing and post-sale support across the US and European supplier network. That role covers Dell, HPE, Lenovo and Cisco compatibility and fulfillment logistics spanning Egypt, the GCC and MENA, while account managers such as Nehal and Rabab handle quotations and order follow-up.