Third-party maintenance
Lenovo Third Party Maintenance
An independent alternative to Lenovo Premier Support, quoted per contract. Full coverage for Lenovo ThinkSystem servers and storage.
ICD supplies over 4,600 Lenovo-compatible parts, covering processors, memory, drives, RAID adapters, NICs, power supplies, and chassis components for the full ThinkSystem and legacy System x portfolio.
Per contractQuoted pricing
24hQuote reply
4,600+Lenovo parts available to order
Per ContractResponse levels
Service tiers
Silver — ICD Parts+
- Response: Standard level, set per contract
- Coverage: Business hours
- Parts: Lead time confirmed on each case
- Remote Diagnostics: Phone & email
- Best For: Non-critical infrastructure, development environments, secondary systems
Gold — ICD Care+
- Response: Priority on-site level, set per contract
- Coverage: Extended hours, set per contract
- Parts: Advance replacement pre-positioned
- On-Site Engineer: ICD engineer
- Monitoring: Proactive alerting via Lenovo XClarity integration
- Best For: Production servers, database hosts, application infrastructure
Platinum — ICD Care+ Premium
- Response: Highest on-site level, set per contract
- Coverage: Hours set per contract
- Parts: On-site depot, zero-wait
- On-Site Engineer: Priority dispatch + escalation
- Monitoring: Predictive failure alerts
- Account Manager: Dedicated single point of contact
- Best For: Mission-critical systems, financial services, healthcare, high-availability clusters
Supported Lenovo models
ICD supports every Lenovo server generation, including the System x models that Lenovo acquired from IBM in 2014.
ThinkSystem V1 End of service 2026-2029, by model
SR530SR550SR570SR590SR630SR650SR850SR860SR950ST50ST250ST550SD530SN550SN850
ThinkSystem V2 End of Sale
SR630 V2SR650 V2SR850 V2SR860 V2ST50 V2ST250 V2ST550 V2SD530 V2SN550 V2
ThinkSystem V3 Current
SR630 V3SR635 V3SR650 V3SR655 V3SR850 V3SR860 V3SR950 V3ST50 V3ST250 V3ST650 V3SD530 V3SD535 V3SD650 V3SD665 V3
ThinkSystem V4 Latest
SR630 V4SR650 V4SR850 V4SR860 V4ST250 V4
Legacy System x (from IBM) All EOSL
System x3250 M5/M6System x3500 M5System x3550 M5System x3650 M5System x3850 X6System x3950 X6
Lenovo Storage
ThinkSystem DE Series (DE2000HDE4000HDE4000FDE6000HDE6000F)DM Series (DM3000HDM5000HDM5000FDM7000HDM7000F)
What’s included
Genuine Replacement PartsOEM-compatible Lenovo ThinkSystem components — Xeon and EPYC processors, DDR4/DDR5 DIMMs, SAS/SATA/NVMe drives, RAID adapters (530-8i, 930-8i, 940-8i, 9350-8i), NICs, power supplies, fans, and cabling
On-Site LaborHardware installation and replacement by trained engineers (Gold and Platinum tiers)
Remote DiagnosticsPhone, email, and remote session troubleshooting to isolate hardware faults before dispatch
Firmware UpdatesGuidance and support for Lenovo XClarity Controller (XCC), UEFI, RAID, and NIC firmware updates
Hardware MonitoringIntegration with Lenovo XClarity Administrator for proactive failure detection (Gold and Platinum)
Flexible Contracts1-year, 3-year, or 5-year agreements with no auto-renewal traps. Defined escalation paths with SLA-backed resolution targets.
ICD vs Lenovo Premier Support
| Lenovo Premier Support | ICD Third Party Maintenance | |
|---|---|---|
| Annual Cost | $$$$ | Quoted per contract |
| EOSL Coverage | Dropped after standard lifecycle | Covered indefinitely |
| Legacy System x | Limited (inherited from IBM) | Full coverage for all System x models |
| Multi-Vendor | Lenovo only | Lenovo + Dell + HPE + Cisco + IBM + NetApp |
| Response Time | 4-hour (Premier Support) | Set per contract |
| Contract Flexibility | Standard terms | Custom per-server pricing and terms |
Lenovo ends service for most ThinkSystem V1 servers between 2028 and 2029, and for some SR630 models from 2026. If you run SR630 V1 or SR650 V1 systems, plan your coverage now. ICD provides a cost-effective maintenance path that lets you run these servers for their full useful life.
End-of-life & end-of-service-life coverage
Lenovo sets an end-of-service date for each machine type and model and publishes it in its end-of-service lookup. ICD provides coverage beyond those dates.
System x (from IBM)All models EOSL. ICD covers x3550 M5, x3650 M5, x3850 X6 and all others.
ThinkSystem V1Lenovo end of service 2026-2029, by model (no date posted yet for SR850, SR950 or SD530). ICD covers them now and after Lenovo drops support.
ThinkSystem V2Lenovo end of service 2030-12-31 for SR630 V2, SR650 V2 and ST650 V2; 2031-06-30 for ST250 V2; 2028-12-31 for SN550 V2. No date posted yet for SR850 V2, SR860 V2 or ST50 V2. ICD covers them.
The transition from IBM System x to Lenovo ThinkSystem created confusion around support continuity for many organizations. ICD eliminates that confusion with a single maintenance contract covering both product lines.
Frequently asked questions
I have legacy IBM System x servers that Lenovo inherited. Can ICD cover those?
Yes. ICD supports all IBM System x models that Lenovo acquired, including the x3550 M5, x3650 M5, x3850 X6, and x3950 X6. We also cover older IBM System x models under our IBM maintenance program. You can consolidate both under one ICD contract.
Does ICD support Lenovo ThinkAgile (HCI) systems?
ThinkAgile systems are built on ThinkSystem hardware. ICD covers the hardware maintenance layer — the physical servers, drives, memory, and networking components. Software-defined components (VMware vSAN, Nutanix, Microsoft Azure Stack) are managed through their respective software vendors.
How quickly can ICD get parts for Lenovo ThinkSystem servers?
ICD maintains over 4,600 Lenovo-compatible part numbers in its active catalog. Common components — DIMMs, drives, power supplies, and fans — are sourced through our global supply chain, with lead time confirmed on each quote.
Can ICD support both Intel and AMD-based ThinkSystem servers?
Yes. ICD covers both Intel Xeon-based models (SR630, SR650, SR850, SR860) and AMD EPYC-based models (SR635, SR655, SR645, SR665). Our parts catalog includes processors, memory, and adapters for both platforms.
What happens when my Lenovo Premier Support expires?
Contact ICD before your Lenovo contract expires. We will assess your fleet, provide a quote, and ensure seamless transition with zero coverage gap. Many customers switch to ICD 60-90 days before their Lenovo support renewal date to avoid paying inflated renewal pricing.
Get a Lenovo TPM Quote
Tell us what Lenovo ThinkSystem or System x servers you need covered. We will deliver a custom quote within 24 hours — with a side-by-side comparison against your current Lenovo Premier Support renewal.
Related resources
EOSL LibraryCheck end-of-life dates for Lenovo ThinkSystem and other platforms
Parts FinderSearch compatible parts for your Lenovo ThinkSystem servers
Browse Lenovo ThinkSystem PartsFull catalog of genuine Lenovo ThinkSystem components
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