IBM Third Party Maintenance
Save 40-60% vs IBM Hardware Maintenance. Full coverage for IBM System x servers and storage.
With over 6,500 IBM-compatible parts in our catalog, ICD is one of the few maintenance providers that can still source processors, memory, drives, ServeRAID controllers, and power supplies for IBM’s entire x86 server portfolio. When IBM and Lenovo have moved on, ICD has not.
Service Tiers
Silver — ICD Parts+
- Response: Next Business Day
- Coverage: 13×5 (Mon-Fri, 7AM-8PM)
- Parts: Pre-staged, shipped NBD
- Remote Diagnostics: Phone & email
- Best For: Legacy systems with low criticality, archival servers, test environments
Gold — ICD Care+
- Response: 4-hour on-site
- Coverage: 24×7
- Parts: Advance replacement pre-positioned
- On-Site Engineer: Certified technician
- Monitoring: Proactive alerting via IBM IMM/IMM2 integration
- Best For: Production legacy systems, application servers still running critical workloads
Platinum — ICD Care+ Premium
- Response: 2-hour on-site
- Coverage: 24x7x365 (incl. holidays)
- Parts: On-site depot, zero-wait
- On-Site Engineer: Priority dispatch + escalation
- Monitoring: Predictive failure alerts
- Account Manager: Dedicated single point of contact
- Best For: Mission-critical IBM infrastructure with no migration path, compliance-bound systems
Supported IBM Models
ICD supports the complete IBM x86 server catalog. All of these models are EOSL — IBM no longer provides hardware maintenance for any of them.
System x M2 Series All EOSL
System x M3 Series All EOSL
System x M4 Series All EOSL
System x M5 Series All EOSL
System x M6 Series All EOSL
IBM BladeCenter All EOSL
IBM Flex System All EOSL
IBM Storage
What’s Included
OEM-compatible IBM System x components — Xeon processors, DDR3/DDR4 DIMMs, SAS/SATA drives, ServeRAID controllers (M5014-M5210), Emulex/QLogic HBAs, power supplies, fans, and cabling
Hardware installation and replacement by trained engineers (Gold and Platinum tiers)
Phone, email, and remote session troubleshooting to isolate hardware faults before dispatch
Guidance and support for IBM IMM/IMM2, UEFI, ServeRAID, and adapter firmware updates
Integration with IBM IMM2 and IBM Systems Director for proactive failure detection (Gold and Platinum)
1-year, 3-year, or 5-year agreements with no auto-renewal traps. Defined escalation paths with SLA-backed resolution targets.
ICD vs IBM Hardware Maintenance
IBM sold its x86 business over a decade ago. Finding genuine IBM hardware maintenance today is nearly impossible through official channels. ICD fills that gap with a dedicated IBM parts inventory and engineers who know the System x platform inside and out.
End-of-Life & End-of-Service-Life Coverage
Every IBM System x model — from the M2 series through the X6 platform — has reached end of service life. IBM no longer provides hardware maintenance for any x86 server bearing the IBM brand.
EOSL since 2014-2017. ICD covers them.
EOSL since 2017-2020. ICD covers them.
Transitioned to Lenovo. IBM support ended. ICD covers them.
Entire platforms EOSL. ICD covers all models.
If your IBM servers still run your workloads, ICD keeps them maintained. Period.
Frequently Asked Questions
Can anyone still provide official IBM support for System x servers?
IBM sold its x86 server business to Lenovo in 2014. Lenovo initially provided transitional support but has since focused on its own ThinkSystem line. Third party maintenance providers like ICD are now the primary source of hardware support for IBM System x servers.
Are IBM System x parts still available?
Yes, through the secondary market. ICD maintains over 6,500 IBM-compatible part numbers — one of the largest IBM x86 inventories among independent providers. Common components like DDR3/DDR4 memory, SAS drives, ServeRAID controllers, and power supplies remain readily available.
I have both IBM System x and Lenovo ThinkSystem servers. Can ICD cover both?
Absolutely. ICD covers the full lineage from IBM System x through Lenovo ThinkSystem under a single maintenance agreement. This is especially valuable for organizations that have been gradually transitioning from IBM to Lenovo but still operate both platforms.
Does ICD cover IBM BladeCenter chassis, not just the blades?
Yes. ICD covers the complete BladeCenter ecosystem — chassis (E, H, S, T), compute blades (HS22, HS23, HX5), I/O modules, management modules, and power modules. We also support IBM Flex System chassis and compute nodes.
My IBM x3650 M4 runs a compliance-bound application that cannot be migrated. Can ICD help?
This is exactly the scenario ICD was built for. Many organizations run compliance-bound, regulation-locked, or legacy applications on IBM hardware that cannot be easily migrated. ICD provides indefinite maintenance coverage so you can meet compliance requirements without the risk of unsupported hardware.
Get an IBM TPM Quote
Tell us what IBM System x or BladeCenter servers you need covered. We will deliver a custom quote within 24 hours.
Or call +202 27052005
Related Resources
- EOSL Library — Check end-of-life dates for IBM System x and other platforms
- Parts Finder — Search compatible parts for your IBM System x servers
- Browse IBM System x Parts — Full catalog of genuine IBM System x components
- All ICD Services — Maintenance, SPaaS, ITAD, leasing, and professional services
- Price Match Promise — We match any authorized dealer’s price
Also Available For
Dell PowerEdge | HPE ProLiant | Lenovo ThinkSystem | Cisco UCS | NetApp