Spare Parts as a Service (SPaaS) — Subscription Spare Parts Supply
ICD, an enterprise server parts and services company based in Cairo, Egypt, since 2005, provides Spare Parts as a Service (SPaaS).
Subscription-based spare parts program with spares sourced in advance and matched to your environment.
Zero inventory risk. On-demand parts delivery from Cairo. For Dell, HPE, Lenovo, Cisco, IBM data centers.
ICD Parts+ SPaaS — Since 2005What is Spare Parts as a Service (SPaaS)?
Spare Parts as a Service (SPaaS) is a subscription model where ICD sources dedicated spare parts for your server fleet and delivers replacement parts on-demand within SLA. You pay an annual subscription, quoted per fleet, and never buy, store, or write off inventory. Your engineers install; we ship the right part, right away.
ICD Parts+ SPaaS is ideal for organizations with in-house IT engineers who want parts coverage without the capital lockup of owning spare inventory. ICD Parts+ is typically 28-31% lower than ICD Care+ for the same SLA tier. ICD doesn’t dispatch an engineer — your team handles installation.
SPaaS vs Own Inventory vs TPM
The table compares the three ways to keep spares available: ICD Parts+ (SPaaS), holding your own inventory, and an ICD Care+ third-party maintenance contract.
| Factor | SPaaS (ICD Parts+) | Own Inventory | TPM (ICD Care+) |
|---|---|---|---|
| Upfront CapEx | Zero | High | Zero |
| Annual OpEx | Quoted per fleet | Depreciation + obsolescence losses | Quoted per fleet |
| Parts delivery SLA | Next Business Day (Silver) to 2-Hour emergency (Platinum) | Instant (if right part in stock) | Same tiers + labor |
| Stockout risk | ICD manages | Your risk | ICD manages |
| Write-off risk | ✓ Zero | High (EOSL parts become worthless) | ✓ Zero |
| On-site engineer labor | Your team | Your team | ICD engineer |
| Best for | Mid-large IT teams | Dedicated DC operations | Smaller teams or mission-critical |
ICD Parts+ SPaaS Tiers
ICD Parts+ comes in three tiers, Silver, Gold and Platinum, which differ in response time, coverage window and parts delivery.
🥈 SILVER
Quoted per fleet
- ✅ All parts + shipping included
- ✅ Response: NBD / 8H
- ✅ Coverage: 8×5 (Sun-Thu 9AM-5PM)
- ✅ Parts delivery: Next Business Day
- ✅ Standard courier delivery
- ✅ Egypt-only or GCC
- ✅ Business-hours support window
🥇 GOLD ⭐ POPULAR
Quoted per fleet
- ✅ Everything in Silver
- ✅ Response: 4H
- ✅ Coverage: 24×7
- ✅ Parts delivery: 4-Hour urgent
- ✅ Extended dispatch window
- ✅ Express courier + WhatsApp tracking
- ✅ MENA-wide coverage
💎 PLATINUM
Quoted per fleet
- ✅ Everything in Gold
- ✅ Response: 2H
- ✅ Coverage: 24x7x365
- ✅ Parts delivery: 2-Hour emergency
- ✅ On-site parts locker (optional)
- ✅ Dedicated parts allocation
- ✅ Priority line
Multi-year discounts: 2-year contracts = 8% off the 1-year rate. 3-year = 15% off.
How SPaaS Works
Five steps take a fleet from a free inventory to contracted dispatch and reporting.
1. Fleet Inventory (free)
We catalog every server: brand, model, serial, config. Takes 1-2 days remote or on-site.
2. Parts Map
ICD identifies the exact spare parts your fleet needs (memory by PN, SSD models, RAID cards, PSUs, NICs). We pre-allocate parts — not from a general pool; dedicated to your account.
3. Contract Activation
Signed SPaaS SLA. Your team gets a dispatch phone, email, WhatsApp, and portal.
4. Request → Dispatch → Delivery
When you need a part: log a request (portal / WhatsApp / email). ICD dispatches within SLA. Parts arrive; your engineer installs.
5. Reporting
Monthly usage report: what was dispatched, mean time to dispatch, allocation depth. Optimization recommendations quarterly.
What SPaaS Includes
Every tier covers the five items below; what is not included follows the list.
- Parts: all replaceable hardware (memory, storage, RAID, NIC, HBA, PSU, fan, cable, motherboard, CPU) for covered systems
- Courier: to any address in Egypt, GCC, MENA (per tier)
- Return logistics: failed part pickup at no extra cost
- Hot-spare replenishment: when you use a part, ICD replenishes your allocation within 48h
- Portal + tracking: real-time dispatch status, history, reports
NOT included
- On-site engineer labor (see ICD Care+ TPM)
- Software licenses
- Consumables (tape media, toner)
- Data recovery (see EKODAQ)
Frequently Asked Questions
What is Spare Parts as a Service?
SPaaS is a subscription-based spare parts delivery model. You pay an annual fee, quoted per fleet, and ICD sources dedicated spares + dispatches parts on demand within SLA. No upfront inventory purchase, no write-offs, no stockout risk.
How is SPaaS different from TPM?
SPaaS = parts delivery only. Your engineers install. TPM (ICD Care+) = parts + on-site engineer + labor + diagnostics + full SLA. ICD Parts+ is typically 28-31% lower than ICD Care+ for the same SLA tier.
What if the part I need isn’t in ICD’s catalog?
Dedicated allocation means ICD pre-stages the specific parts your fleet needs based on the fleet audit. For uncommon parts, ICD sources through its distributor network in the USA and Europe and air-freights from either, with lead time confirmed on each quote.
Do you cover EOSL hardware under SPaaS?
Yes. ICD specializes in EOSL parts coverage. When Dell/HPE declare a server EOSL, OEM parts availability drops; ICD continues to source EOSL parts.
How fast is dispatch?
Parts delivery: Silver Next Business Day, Gold 4-Hour urgent, Platinum 2-Hour emergency. Dispatch = part leaves ICD warehouse. Delivery to your door depends on location (Egypt: same-day in Cairo Metro or 1-2 days elsewhere, GCC: 3-4 days).
Can I upgrade tier mid-contract?
Yes. Pro-rated uplift. Downgrades possible at renewal.
How are dispatches logged?
ICD Portal (web), WhatsApp, email, or phone. Every dispatch tracked with case ID, SLA timer, engineer notes. Monthly report emailed to your team.
What happens if ICD misses an SLA?
Credits back to your account per the SLA terms.
How do I start?
Send your fleet list (brand, model, serial, qty) or schedule a free audit. Quote reply within 24 hours. Request quote or WhatsApp +20 104 022 22 14.