Cisco UCS Third Party Maintenance
Save 40-60% vs Cisco SmartNet. Full coverage for Cisco UCS B-Series blades and C-Series rack servers.
Cisco UCS occupies a unique position in the data center — tightly integrated with Cisco networking and unified fabric. ICD engineers understand UCS Manager, CIMC, and the relationship between compute, fabric interconnects, and I/O modules. We do not just swap parts — we understand the platform.
Service Tiers
Silver — ICD Parts+
- Response: Next Business Day
- Coverage: 13×5 (Mon-Fri, 7AM-8PM)
- Parts: Pre-staged, shipped NBD
- Remote Diagnostics: Phone & email
- Best For: Non-critical UCS deployments, lab environments, disaster recovery sites
Gold — ICD Care+
- Response: 4-hour on-site
- Coverage: 24×7
- Parts: Advance replacement pre-positioned
- On-Site Engineer: Certified technician
- Monitoring: Proactive alerting via Cisco CIMC/UCS Manager integration
- Best For: Production UCS deployments, virtualization clusters, database infrastructure
Platinum — ICD Care+ Premium
- Response: 2-hour on-site
- Coverage: 24x7x365 (incl. holidays)
- Parts: On-site depot, zero-wait
- On-Site Engineer: Priority dispatch + escalation
- Monitoring: Predictive failure alerts
- Account Manager: Dedicated single point of contact
- Best For: Mission-critical UCS infrastructure, financial services, service providers
Supported Cisco Models
ICD supports every Cisco UCS generation from the M3 series through the latest M7.
M3 Series All EOSL
M4 Series EOSL — January 2024
M5 Series EOSL Approaching — Nov 2026 to Apr 2027
M6 Series End of Sale
M7 Series Current
Cisco UCS Infrastructure
What’s Included
OEM-compatible Cisco UCS components — Xeon and EPYC processors, DDR4/DDR5 DIMMs, SAS/SATA/NVMe drives, VIC mLOM/mezzanine adapters (1225-15000 series), power supplies, fans, and risers
Hardware installation and replacement by UCS-trained engineers (Gold and Platinum tiers)
Phone, email, and remote session troubleshooting including CIMC and UCS Manager log analysis
Guidance and support for CIMC, UCS Manager, VIC, and BIOS firmware updates
Integration with Cisco Intersight and CIMC alerting for proactive failure detection (Gold and Platinum)
1-year, 3-year, or 5-year agreements with no auto-renewal traps. Defined escalation paths with SLA-backed resolution targets.
ICD vs Cisco SmartNet
Cisco SmartNet bundles software entitlements, TAC access, and hardware maintenance into a single contract. If you only need hardware maintenance, you are paying for services you do not use. ICD provides pure hardware maintenance at a price that reflects the actual service delivered.
End-of-Life & End-of-Service-Life Coverage
Cisco publishes detailed End-of-Life bulletins for every UCS product with specific dates. When those dates pass, SmartNet is no longer available. ICD continues.
EOSL since 2020-2021. ICD covers them.
EOSL since January 2024. ICD covers them.
EOSL approaching November 2026-April 2027. ICD covers them now and after.
Older models EOSL. ICD covers them.
Cisco M5 servers represent one of the largest installed bases in the UCS portfolio. With EOSL approaching in late 2026, organizations need a maintenance alternative now. ICD is ready.
Frequently Asked Questions
Does switching to ICD affect my Cisco software licenses?
No. Cisco software licenses (UCS Manager, Intersight, NX-OS on Fabric Interconnects) are separate from hardware maintenance. Your existing perpetual licenses continue to function. Subscription licenses follow their own renewal cycle independent of SmartNet status.
Can ICD support my Fabric Interconnects, not just the servers?
Yes. ICD covers Cisco Fabric Interconnects (6248UP, 6296UP, 6332, 6454, 6536), UCS 5108 chassis, X9508 chassis, and all I/O modules. We maintain the complete UCS infrastructure stack at the hardware level.
My UCS M5 servers go EOSL in late 2026. When should I switch to ICD?
Now. Contact ICD 90-120 days before your SmartNet renewal to get a quote and plan the transition. Waiting until after EOSL means a potential coverage gap. We recommend overlapping the transition to ensure zero downtime in maintenance coverage.
Does ICD support Cisco HyperFlex (HCI) systems?
ICD covers the hardware layer of HyperFlex systems — the physical C-Series or X-Series nodes, drives, memory, and networking components. HyperFlex software (HX Data Platform) is managed through Cisco. Our maintenance covers the metal, not the software-defined layer.
Can ICD provide Cisco TAC-equivalent support?
ICD provides hardware troubleshooting and break-fix support equivalent to SmartNet hardware service. For software issues, Cisco TAC access requires a separate Cisco service contract or Intersight subscription. ICD focuses on what matters for hardware maintenance: fast parts, skilled engineers, and reliable response times.
Get a Cisco UCS TPM Quote
Tell us what Cisco UCS servers, blades, and fabric interconnects you need covered. We will deliver a custom quote within 24 hours — typically 40-60% less than your current Cisco SmartNet renewal.
Or call +202 27052005
Related Resources
- EOSL Library — Check end-of-life dates for Cisco UCS and other platforms
- Parts Finder — Search compatible parts for your Cisco UCS servers
- Browse Cisco UCS Parts — Full catalog of genuine Cisco UCS components
- All ICD Services — Maintenance, SPaaS, ITAD, leasing, and professional services
- Price Match Promise — We match any authorized dealer’s price
Also Available For
Dell PowerEdge | HPE ProLiant | Lenovo ThinkSystem | IBM System x | NetApp