HPE Third Party Maintenance
Save 40-60% vs HPE Pointnext. Full coverage for HPE ProLiant servers, storage, and networking.
With over 22,000 HPE-compatible parts in our catalog — the largest of any vendor in our inventory — ICD can source processors, memory, drives, Smart Array controllers, NICs, power supplies, and fans for any ProLiant server you run.
Service Tiers
Silver — ICD Parts+
- Response: Next Business Day
- Coverage: 13×5 (Mon-Fri, 7AM-8PM)
- Parts: Pre-staged, shipped NBD
- Remote Diagnostics: Phone & email
- Best For: Non-critical infrastructure, development environments, secondary systems
Gold — ICD Care+
- Response: 4-hour on-site
- Coverage: 24×7
- Parts: Advance replacement pre-positioned
- On-Site Engineer: Certified technician
- Monitoring: Proactive alerting via HPE iLO integration
- Best For: Production servers, database hosts, application infrastructure
Platinum — ICD Care+ Premium
- Response: 2-hour on-site
- Coverage: 24x7x365 (incl. holidays)
- Parts: On-site depot, zero-wait
- On-Site Engineer: Priority dispatch + escalation
- Monitoring: Predictive failure alerts
- Account Manager: Dedicated single point of contact
- Best For: Mission-critical systems, financial services, healthcare, high-availability clusters
Supported HPE Models
ICD maintains parts and engineering expertise for every HPE ProLiant generation in active deployment.
Gen6 & Gen7 EOSL
Gen8 EOSL — June 2021
Gen9 EOSL — July 2025
Gen10 End of Sale — March 2025
Gen10 Plus Active
Gen11 Current
Gen12 Latest
HPE Storage
What’s Included
OEM-compatible HPE ProLiant components — Xeon processors, DDR4/DDR5 DIMMs, SAS/SATA/NVMe drives, Smart Array controllers, FlexibleLOM NICs, power supplies, fans, and risers
Hardware installation and replacement by trained engineers (Gold and Platinum tiers)
Phone, email, and remote session troubleshooting to isolate hardware faults before dispatch
Guidance and support for HPE iLO, System ROM, Smart Array, and NIC firmware updates
Integration with HPE iLO and OneView alerting for proactive failure detection (Gold and Platinum)
1-year, 3-year, or 5-year agreements with no auto-renewal traps. Defined escalation paths with SLA-backed resolution targets.
ICD vs HPE Pointnext
HPE Pointnext becomes prohibitively expensive for aging Gen9 and Gen10 systems. A DL380 Gen9 that once carried a $600/year Pointnext contract now quotes at $1,800-3,000+ for renewal — assuming HPE still offers it. ICD provides the same coverage at a fraction of the cost, with no end date.
End-of-Life & End-of-Service-Life Coverage
HPE publishes clear lifecycle milestones for ProLiant servers. When your generation reaches EOSL, HPE walks away. ICD does not.
HPE EOSL since 2016-2018. ICD covers them.
HPE EOSL since June 2021. ICD covers them.
HPE EOSL since July 2025. ICD covers them.
HPE End of Sale March 2025, EOSL estimated October 2029. ICD covers them now and will continue after.
Your DL360 Gen9 still runs your workloads. There is no technical reason to replace it. ICD keeps it maintained and supported for as long as you need.
Frequently Asked Questions
Can ICD access HPE firmware updates for my ProLiant servers?
HPE requires an active warranty or support contract for access to certain firmware through their Support Center. ICD provides guidance on firmware management and can assist with updates using publicly available SPP (Service Pack for ProLiant) releases. For servers under ICD maintenance, we ensure your firmware is at a stable, tested revision.
My DL380 Gen9 is EOSL. Can ICD still get parts?
Yes. Gen9 parts are widely available in the secondary market, and ICD maintains substantial Gen9 inventory — DDR4 memory, Smart Array P440ar/P840ar controllers, 10K/15K SAS drives, 500W/800W/1400W power supplies, and more. Gen9 is one of the most deployed ProLiant generations, and parts availability remains strong.
How does ICD handle HPE iLO licensing?
HPE iLO licensing (Standard, Advanced, Essentials) is a software license, not a hardware maintenance item. ICD maintenance covers the physical hardware. If you need iLO Advanced features, your existing licenses continue to function. ICD does not provide or require additional iLO licensing.
Can I mix HPE and Dell servers on one ICD contract?
Yes. ICD specializes in multi-vendor environments. You can place your HPE ProLiant, Dell PowerEdge, Lenovo ThinkSystem, and Cisco UCS servers under a single maintenance agreement with a single point of contact and a single invoice.
What is the difference between HPE Foundation Care and ICD Gold?
HPE Foundation Care provides NBD or 4-hour response with HPE parts and labor. ICD Gold provides the same 4-hour/24×7 coverage with OEM-compatible parts and our own engineers — at 40-60% lower cost. The service delivery is equivalent; the pricing is not.
Get an HPE TPM Quote
Tell us what HPE ProLiant servers you need covered. We will deliver a custom quote within 24 hours — typically 40-60% less than your current HPE Pointnext renewal.
Or call +202 27052005
Related Resources
- EOSL Library — Check end-of-life dates for HPE ProLiant and other platforms
- Parts Finder — Search compatible parts for your HPE ProLiant servers
- Browse HPE ProLiant Parts — Full catalog of genuine HPE ProLiant components
- All ICD Services — Maintenance, SPaaS, ITAD, leasing, and professional services
- Price Match Promise — We match any authorized dealer’s price
Also Available For
Dell PowerEdge | Lenovo ThinkSystem | IBM System x | Cisco UCS | NetApp