Third-party maintenance
HPE Third Party Maintenance
An independent alternative to HPE Pointnext, quoted per contract. Full coverage for HPE ProLiant servers, storage, and networking.
With over 22,000 HPE-compatible parts in our catalog — the largest of any vendor we supply — ICD can source processors, memory, drives, Smart Array controllers, NICs, power supplies, and fans for any ProLiant server you run.
Per contractQuoted pricing
24hQuote reply
22,000+HPE parts available to order
Per ContractResponse levels
Service tiers
Silver — ICD Parts+
- Response: Standard level, set per contract
- Coverage: Business hours
- Parts: Lead time confirmed on each case
- Remote Diagnostics: Phone & email
- Best For: Non-critical infrastructure, development environments, secondary systems
Gold — ICD Care+
- Response: Priority on-site level, set per contract
- Coverage: Extended hours, set per contract
- Parts: Advance replacement pre-positioned
- On-Site Engineer: ICD engineer
- Monitoring: Proactive alerting via HPE iLO integration
- Best For: Production servers, database hosts, application infrastructure
Platinum — ICD Care+ Premium
- Response: Highest on-site level, set per contract
- Coverage: Hours set per contract
- Parts: On-site depot, zero-wait
- On-Site Engineer: Priority dispatch + escalation
- Monitoring: Predictive failure alerts
- Account Manager: Dedicated single point of contact
- Best For: Mission-critical systems, financial services, healthcare, high-availability clusters
Supported HPE models
ICD maintains parts supply and engineering expertise for every HPE ProLiant generation in active deployment.
Gen6 & Gen7 Retired
DL160 G6/G7DL180 G6/G7DL320 G6DL360 G6/G7DL370 G6DL380 G6/G7DL385 G7DL580 G7DL585 G7DL980 G7ML110 G6/G7ML150 G6ML310 G6ML330 G6ML350 G6/G7ML370 G6BL460c G6/G7BL490c G7BL620c G7BL680c G7
Gen8 Retired
DL160 Gen8DL320e Gen8DL360e Gen8DL360p Gen8DL380e Gen8DL380p Gen8DL385p Gen8DL560 Gen8DL580 Gen8ML310e Gen8ML350e Gen8ML350p Gen8BL420c Gen8BL460c Gen8BL660c Gen8MicroServer Gen8SL230s Gen8SL250s Gen8SL270s Gen8
Gen9 Retired
DL20 Gen9DL60 Gen9DL80 Gen9DL120 Gen9DL160 Gen9DL180 Gen9DL360 Gen9DL380 Gen9DL560 Gen9DL580 Gen9ML10 Gen9ML30 Gen9ML110 Gen9ML150 Gen9ML350 Gen9BL460c Gen9BL660c Gen9XL170r Gen9XL190r Gen9XL230a Gen9XL250a Gen9
Gen10 Retired
DL20 Gen10DL160 Gen10DL180 Gen10DL325 Gen10DL360 Gen10DL380 Gen10DL385 Gen10DL560 Gen10DL580 Gen10ML30 Gen10ML110 Gen10ML350 Gen10BL460c Gen10MicroServer Gen10
Gen10 Plus Retired
DL20 Gen10 PlusDL325 Gen10 PlusDL360 Gen10 PlusDL380 Gen10 PlusDL385 Gen10 PlusML30 Gen10 Plus
Gen11 Current
DL20 Gen11DL110 Gen11DL320 Gen11DL360 Gen11DL380 Gen11DL380a Gen11DL385 Gen11DL560 Gen11DL580 Gen11ML30 Gen11ML110 Gen11ML350 Gen11
Gen12 Latest
DL320 Gen12DL360 Gen12DL380 Gen12DL380a Gen12DL560 Gen12
HPE Storage
MSA 2050/2060/2062Nimble Storage (HF/AF series)3PAR (7200/7400/8200/8400/8440/8450/9450)StoreOnceStoreEver tape libraries
What’s included
Genuine Replacement PartsOEM-compatible HPE ProLiant components — Xeon processors, DDR4/DDR5 DIMMs, SAS/SATA/NVMe drives, Smart Array controllers, FlexibleLOM NICs, power supplies, fans, and risers
On-Site LaborHardware installation and replacement by trained engineers (Gold and Platinum tiers)
Remote DiagnosticsPhone, email, and remote session troubleshooting to isolate hardware faults before dispatch
Firmware & BIOS UpdatesGuidance and support for HPE iLO, System ROM, Smart Array, and NIC firmware updates
Hardware MonitoringIntegration with HPE iLO and OneView alerting for proactive failure detection (Gold and Platinum)
Flexible Contracts1-year, 3-year, or 5-year agreements with no auto-renewal traps. Defined escalation paths with SLA-backed resolution targets.
ICD vs HPE Pointnext
| HPE Pointnext | ICD Third Party Maintenance | |
|---|---|---|
| Annual Cost | $$$$ | Quoted per contract |
| EOSL Coverage | Gen8 and Gen9 retired by HPE | All generations covered |
| Gen10 status | Retired; HPE has published no end-of-support date | Covered indefinitely |
| Multi-Vendor | HPE only | HPE + Dell + Lenovo + Cisco + IBM + NetApp |
| Response Time | 4-hour (Proactive Care) | Set per contract |
| Contract Lock-In | Co-term requirements, rigid renewals | Flexible per-server terms |
| Parts Catalog | HPE supply chain | 22,802 HPE-compatible parts available to order |
HPE Pointnext becomes prohibitively expensive for aging Gen9 and Gen10 systems. For Gen9 systems, HPE may no longer offer renewal at all. ICD provides the same coverage at a fraction of the cost, with no end date.
End-of-life & end-of-service-life coverage
HPE retires each ProLiant generation and ends support on dates set in its own notices. When your generation reaches end of support, HPE walks away. ICD does not.
Gen6/Gen7Retired by HPE. ICD covers them.
Gen8Retired by HPE. ICD covers them.
Gen9Retired by HPE. ICD covers them.
Gen10Retired by HPE; HPE has published no end-of-support date. ICD covers them now and will continue after.
Your DL360 Gen9 still runs your workloads. There is no technical reason to replace it. ICD keeps it maintained and supported for as long as you need.
Frequently asked questions
Can ICD access HPE firmware updates for my ProLiant servers?
HPE requires an active warranty or support contract for access to certain firmware through their Support Center. ICD provides guidance on firmware management and can assist with updates using publicly available SPP (Service Pack for ProLiant) releases. For servers under ICD maintenance, we ensure your firmware is at a stable, tested revision.
My DL380 Gen9 is EOSL. Can ICD still get parts?
Yes. Gen9 parts are widely available in the secondary market, and ICD supplies a substantial range of Gen9 parts — DDR4 memory, Smart Array P440ar/P840ar controllers, 10K/15K SAS drives, 500W/800W/1400W power supplies, and more. Gen9 is one of the most deployed ProLiant generations, and parts availability remains strong.
How does ICD handle HPE iLO licensing?
HPE iLO licensing (Standard, Advanced, Essentials) is a software license, not a hardware maintenance item. ICD maintenance covers the physical hardware. If you need iLO Advanced features, your existing licenses continue to function. ICD does not provide or require additional iLO licensing.
Can I mix HPE and Dell servers on one ICD contract?
Yes. ICD specializes in multi-vendor environments. You can place your HPE ProLiant, Dell PowerEdge, Lenovo ThinkSystem, and Cisco UCS servers under a single maintenance agreement with a single point of contact and a single invoice.
What is the difference between HPE Foundation Care and ICD Gold?
HPE Foundation Care provides NBD or 4-hour response with HPE parts and labor. ICD Gold provides on-site coverage at a response level set per contract, with OEM-compatible parts and our own engineers — quoted per contract, with a side-by-side comparison against your Pointnext renewal.
Get an HPE TPM Quote
Tell us what HPE ProLiant servers you need covered. We will deliver a custom quote within 24 hours — with a side-by-side comparison against your current HPE Pointnext renewal.
Related resources
EOSL LibraryCheck end-of-life status for HPE ProLiant and other platforms
Parts FinderSearch compatible parts for your HPE ProLiant servers
Browse HPE ProLiant PartsFull catalog of genuine HPE ProLiant components
All ICD ServicesMaintenance, SPaaS, ITAD, leasing, and professional services
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