Third-party maintenance
Dell Third Party Maintenance
An independent alternative to Dell ProSupport, quoted per contract. Full coverage for Dell PowerEdge servers, storage, and networking.
ICD maintains a catalog of over 15,000 Dell-compatible parts — processors, memory, drives, RAID controllers, NICs, power supplies, fans, and cabling — sourced through vetted supply channels.
Per contractQuoted pricing
24hQuote reply
15,000+Dell parts available to order
Per ContractResponse levels
Service tiers
Silver — ICD Parts+
- Response: Standard level, set per contract
- Coverage: Business hours
- Parts: Lead time confirmed on each case
- Remote Diagnostics: Phone & email
- Best For: Non-critical infrastructure, development environments, secondary systems
Gold — ICD Care+
- Response: Priority on-site level, set per contract
- Coverage: Extended hours, set per contract
- Parts: Advance replacement pre-positioned
- On-Site Engineer: ICD engineer
- Monitoring: Proactive alerting on disk, memory, and thermal events
- Best For: Production servers, database hosts, application infrastructure
Platinum — ICD Care+ Premium
- Response: Highest on-site level, set per contract
- Coverage: Hours set per contract
- Parts: On-site depot, zero-wait
- On-Site Engineer: Priority dispatch + escalation
- Monitoring: Predictive failure alerts
- Account Manager: Dedicated single point of contact
- Best For: Mission-critical systems, financial services, healthcare, high-availability clusters
Supported Dell models
ICD supports every Dell PowerEdge generation currently deployed in production environments, including servers Dell has already dropped from active support.
Generation 11G EOSL
R210R210 IIR310R410R510R610R710R810R815R910T110T110 IIT310T410T610T710M610M710M710HDM910C1100C2100C6100
Generation 12G EOSL
R220R320R420R520R620R720R720XDR820R920T320T420T620M420M520M620M820C6220
Generation 13G EOSL / Late Support
R230R330R430R530R630R730R730XDR830R930T130T330T430T630M630FC430FC630FC830C4130C6320
Generation 14G End of Sale
R240R340R440R540R640R6415R740R740XDR740XD2R7415R7425R840R940R940xaT140T340T440T640M640FC640MX740cMX840cC4140C6420
Generation 15G End of Sale / Active
R250R350R450R550R650R650xsR750R750xaR750xsR6515R6525R7515R7525T150T350T550MX750cC6520C6525XE8545
Generation 16G Current
R260R360R660R660xsR760R760xaR760xd2R760xsR860R960R6615R6625R7615R7625T160T360T560MX760cC6600C6615C6620
Generation 17G Latest
R470R570R670R770R6715R6725R7715R7725R7725xdM7701M7725
Dell Storage
PowerVault ME4/ME5 SeriesPowerStore 1000T-9000TUnity/Unity XTEqualLogicCompellent SC SeriesPowerScale/Isilon
What’s included
Genuine Replacement PartsOEM-compatible Dell components — processors, DIMMs, HDDs, SSDs, PERC H330-H965, NICs, PSUs, fans, risers, and cabling
On-Site LaborHardware installation and replacement by trained engineers (Gold and Platinum tiers)
Remote DiagnosticsPhone, email, and remote session troubleshooting to isolate hardware faults before dispatch
Firmware & BIOS UpdatesGuidance and support for Dell iDRAC, BIOS, PERC, and NIC firmware updates
Hardware MonitoringIntegration with Dell OpenManage and iDRAC alerting for proactive failure detection (Gold and Platinum)
Flexible Contracts1-year, 3-year, or 5-year agreements with no auto-renewal traps. Defined escalation paths with SLA-backed resolution targets.
ICD vs Dell ProSupport
| Dell ProSupport | ICD Third Party Maintenance | |
|---|---|---|
| Annual Cost | $$$$ | Quoted per contract |
| EOSL Coverage | Dropped after 5-7 years | Covered indefinitely |
| Multi-Vendor | Dell only | Dell + HPE + Lenovo + Cisco + IBM + NetApp |
| Response Time | 4-hour (ProSupport Plus) | Set per contract |
| Upsell Pressure | Constant migration push | Zero — we support what you run |
| Contract Flexibility | Rigid terms, co-term penalties | Custom terms, per-server pricing |
| Parts Source | Dell supply chain only | Global supply network, 500,000+ parts |
Dell ProSupport pricing escalates dramatically as servers age. For older generations, Dell may not offer renewal at all. ICD maintains flat, predictable pricing regardless of server age.
End-of-life & end-of-service-life coverage
Dell does not publish centralized EOSL dates for PowerEdge servers. Their standard policy provides 5 years of support from ship date, with extended support available up to 7 years. After that, you are on your own — unless you have ICD.
11G servers(R610, R710, etc.)Dell publishes no fixed end-of-support date. ICD covers them.
12G servers(R620, R720, R720XD)Dell publishes no fixed end-of-support date. ICD covers them.
13G servers(R630, R730, R730XD)Dell ended iDRAC8 firmware fixes in February 2024. ICD covers them.
14G servers(R640, R740)Dell stops iDRAC9 firmware fixes on 1 February 2027. ICD covers them now and after.
There is no reason to decommission a server that still meets your workload requirements. ICD keeps your Dell fleet running as long as you need it.
Frequently asked questions
Does third party maintenance void my Dell warranty?
No. Third party maintenance applies to servers that are out of warranty or where you choose not to renew Dell ProSupport. Your existing warranty remains unaffected until it expires. ICD maintenance begins where Dell coverage ends.
Can ICD support Dell PowerEdge servers that Dell has declared EOSL?
Yes. This is one of the primary reasons organizations choose ICD. We maintain full parts supply and engineering expertise for every Dell generation from 11G onward. When Dell stops supporting your R630 or R720XD, ICD continues providing the same level of hardware maintenance.
Do you use genuine Dell parts?
We use OEM-compatible parts sourced from vetted global supply chains. Every component — whether a Dell-branded DIMM, a Broadcom NIC, or a Seagate drive — meets or exceeds Dell’s original specifications. Our catalog includes over 15,000 Dell-compatible part numbers.
Can I keep Dell ProSupport on some servers and use ICD on others?
Absolutely. Many customers maintain Dell ProSupport on their newest 16G/17G servers while moving 13G and 14G systems to ICD maintenance. This hybrid approach maximizes savings where Dell pricing has become disproportionate to the hardware value.
What if I also have HPE or Lenovo servers?
ICD provides multi-vendor third party maintenance. You can consolidate Dell, HPE, Lenovo, Cisco, IBM, and NetApp under a single ICD contract, a single support number, and a single invoice. No more managing separate vendor relationships.
Get a Dell TPM Quote
Tell us what Dell PowerEdge servers you need covered. We will deliver a custom quote within 24 hours — with a side-by-side comparison against your current Dell ProSupport renewal.
Related resources
EOSL LibraryCheck end-of-life status for Dell PowerEdge and other platforms
Parts FinderSearch compatible parts for your Dell PowerEdge servers
Browse Dell PowerEdge PartsFull catalog of genuine Dell PowerEdge components
All ICD ServicesMaintenance, SPaaS, ITAD, leasing, and professional services
Price Match PromiseWe match any authorized dealer’s price