Dell Third Party Maintenance
Save 40-60% vs Dell ProSupport. Full coverage for Dell PowerEdge servers, storage, and networking.
ICD maintains a catalog of over 15,000 Dell-compatible parts — processors, memory, drives, RAID controllers, NICs, power supplies, fans, and cabling — sourced from certified channels and ready to ship.
Service Tiers
Silver — ICD Parts+
- Response: Next Business Day
- Coverage: 13×5 (Mon-Fri, 7AM-8PM)
- Parts: Pre-staged, shipped NBD
- Remote Diagnostics: Phone & email
- Best For: Non-critical infrastructure, development environments, secondary systems
Gold — ICD Care+
- Response: 4-hour on-site
- Coverage: 24×7
- Parts: Advance replacement pre-positioned
- On-Site Engineer: Certified technician
- Monitoring: Proactive alerting on disk, memory, and thermal events
- Best For: Production servers, database hosts, application infrastructure
Platinum — ICD Care+ Premium
- Response: 2-hour on-site
- Coverage: 24x7x365 (incl. holidays)
- Parts: On-site depot, zero-wait
- On-Site Engineer: Priority dispatch + escalation
- Monitoring: Predictive failure alerts
- Account Manager: Dedicated single point of contact
- Best For: Mission-critical systems, financial services, healthcare, high-availability clusters
Supported Dell Models
ICD supports every Dell PowerEdge generation currently deployed in production environments, including servers Dell has already dropped from active support.
Generation 11G EOSL
Generation 12G EOSL
Generation 13G EOSL / Late Support
Generation 14G End of Sale
Generation 15G End of Sale / Active
Generation 16G Current
Generation 17G Latest
Dell Storage
What’s Included
OEM-compatible Dell components — processors, DIMMs, HDDs, SSDs, PERC H330-H965, NICs, PSUs, fans, risers, and cabling
Hardware installation and replacement by trained engineers (Gold and Platinum tiers)
Phone, email, and remote session troubleshooting to isolate hardware faults before dispatch
Guidance and support for Dell iDRAC, BIOS, PERC, and NIC firmware updates
Integration with Dell OpenManage and iDRAC alerting for proactive failure detection (Gold and Platinum)
1-year, 3-year, or 5-year agreements with no auto-renewal traps. Defined escalation paths with SLA-backed resolution targets.
ICD vs Dell ProSupport
Dell ProSupport pricing escalates dramatically as servers age. A 14G R740 that cost $800/year in ProSupport at launch may now quote at $2,500+ for renewal — if Dell offers renewal at all. ICD maintains flat, predictable pricing regardless of server age.
End-of-Life & End-of-Service-Life Coverage
Dell does not publish centralized EOSL dates for PowerEdge servers. Their standard policy provides 5 years of support from ship date, with extended support available up to 7 years. After that, you are on your own — unless you have ICD.
Dell EOSL since 2016-2019. ICD covers them.
Dell EOSL since 2018-2023. ICD covers them.
Dell EOSL 2021-2026. ICD covers them.
Dell EOSL estimated 2024-2030. ICD covers them now and after.
There is no reason to decommission a server that still meets your workload requirements. ICD keeps your Dell fleet running as long as you need it.
Frequently Asked Questions
Does third party maintenance void my Dell warranty?
No. Third party maintenance applies to servers that are out of warranty or where you choose not to renew Dell ProSupport. Your existing warranty remains unaffected until it expires. ICD maintenance begins where Dell coverage ends.
Can ICD support Dell PowerEdge servers that Dell has declared EOSL?
Yes. This is one of the primary reasons organizations choose ICD. We maintain full parts inventory and engineering expertise for every Dell generation from 11G onward. When Dell stops supporting your R630 or R720XD, ICD continues providing the same level of hardware maintenance.
Do you use genuine Dell parts?
We use OEM-compatible parts sourced from certified global supply chains. Every component — whether a Dell-branded DIMM, a Broadcom NIC, or a Seagate drive — meets or exceeds Dell’s original specifications. Our catalog includes over 15,000 Dell-compatible part numbers.
Can I keep Dell ProSupport on some servers and use ICD on others?
Absolutely. Many customers maintain Dell ProSupport on their newest 16G/17G servers while moving 13G and 14G systems to ICD maintenance. This hybrid approach maximizes savings where Dell pricing has become disproportionate to the hardware value.
What if I also have HPE or Lenovo servers?
ICD provides multi-vendor third party maintenance. You can consolidate Dell, HPE, Lenovo, Cisco, IBM, and NetApp under a single ICD contract, a single support number, and a single invoice. No more managing separate vendor relationships.
Get a Dell TPM Quote
Tell us what Dell PowerEdge servers you need covered. We will deliver a custom quote within 24 hours — typically 40-60% less than your current Dell ProSupport renewal.
Or call +202 27052005
Related Resources
- EOSL Library — Check end-of-life dates for Dell PowerEdge and other platforms
- Parts Finder — Search compatible parts for your Dell PowerEdge servers
- Browse Dell PowerEdge Parts — Full catalog of genuine Dell PowerEdge components
- All ICD Services — Maintenance, SPaaS, ITAD, leasing, and professional services
- Price Match Promise — We match any authorized dealer’s price
Also Available For
HPE ProLiant | Lenovo ThinkSystem | IBM System x | Cisco UCS | NetApp