Senior Sales Account Manager

Since 2005, ICD has supplied enterprise servers, storage, networking parts and data centre maintenance to businesses in Egypt, the Gulf, Africa and beyond.

ICD's key accounts depend on an owner who knows their systems, their people and their plans. This role grows those accounts and guides each customer from request to quotation and order.

• Own and grow a portfolio of key business accounts across enterprise parts, complete systems, TPM and EKODAQ IT asset disposition.
• Build account plans based on each customer's installed base, support contracts and refresh plans.
• Lead complex requests with presales and the quote desk, from technical clarification to final quotation.
• Develop relationships with IT leaders, engineers and procurement teams in each account.
• Mentor Sales Account Managers and Inside Sales Representatives on account handling and follow-up.
• Coordinate delivery and after-sales issues with operations so that commitments are met.
• Maintain accurate forecasts and account records in ERPNext.

• 6+ years in B2B technology sales, including at least 3 years managing key accounts.
• Good technical knowledge of servers, storage and networking.
• Proven record of growing accounts over time.
• Experience coaching or guiding junior sales colleagues.
• Strong communication with technical and business stakeholders.
• Working knowledge of a CRM or ERP system (ERPNext preferred).

• Experience with TPM or IT asset disposition services.
• Vendor sales certifications.
• Customer network in Egypt or the GCC.
• Bachelor's degree in business or a technical field.

English and Arabic required.

Around 25% travel for customer visits.