UAE Account Manager

Since 2005, ICD has supplied enterprise servers, storage, networking parts and data centre maintenance to businesses in Egypt, the Gulf, Africa and beyond.

The UAE is a regional hub for enterprise IT and home to ICD's Dubai branch. This role builds and looks after ICD's business customers in the UAE for enterprise data centre parts and is their day-to-day contact.

• Build and manage a portfolio of business customers in the UAE for enterprise server, storage and networking parts and complete systems.
• Win new accounts among enterprises, government bodies, system integrators and resellers in the UAE.
• Record every request accurately in ERPNext and work with presales and the quote desk to send clear, correct quotations.
• Follow each quotation through to a decision and each order through to delivery, working with logistics on shipping and customs into the UAE.
• Introduce third-party maintenance (TPM), professional services and EKODAQ IT asset disposition and data sanitisation where customers need them.
• Work closely with the Dubai branch team on availability, delivery and customer visits across all seven emirates.
• Report on pipeline, market activity and customer feedback to the UAE and Northern Gulf Country Manager.

• 3+ years in B2B technology sales or account management with customers in the UAE.
• Good understanding of server, storage and networking parts and how enterprises maintain them.
• Established network of IT buyers, system integrators or resellers in the UAE.
• Strong follow-up, organisation and communication skills.
• Ability to work independently and coordinate with colleagues in other countries.
• Working knowledge of a CRM or ERP system (ERPNext preferred).

• Experience at an IT distributor, reseller or system integrator.
• Knowledge of import, customs and delivery practices for IT equipment in the UAE.
• Experience with third-party maintenance or IT asset disposition services.
• Bachelor's degree in business, engineering or a related field.

English required; Arabic is an advantage.

Around 30% local travel within the UAE.