Technical Services
The technical services team supports customers after the sale. It runs ICD's third-party maintenance (TPM) contracts and service desk, and EKODAQ's IT asset disposition (ITAD): collecting retired equipment, wiping data to standard and recording every device with its certificate.
Positions in this team
Register your interest and we will email you when a role opens.
TPM Service Delivery Manager
Technical Services
Runs ICD's third-party maintenance contracts: response times, spare parts and engineers on site.
Service Desk Engineer
Technical Services
Takes customer support calls, diagnoses faults and arranges the right part or engineer.
ITAD Operations Lead
Technical Services
Runs IT asset disposition: collecting retired equipment, wiping data and recording every device.
Data Sanitisation Technician
Technical Services
Wipes drives and devices to standard, tests them and records each one with its certificate.
Where this team works
Cairo
Head office
Positions: 4
Dubai
Office
Positions: 1
What we offer
Read from our live HR system, so this list is always current.
Paid leave
Leave types: annual, casual, emergency, Hajj, Iddah, maternity, paternity, sick, study.
Paid overtime
Overtime hours are paid in your salary.
Bonus
A bonus for strong results.
Employee of the Month
A monthly prize for the top performer.
Work from home
Up to 3 days a month.
End-of-service gratuity
Paid under labour law when you leave.
Cairo office
Salary advances
An advance on your salary when you need it.
Working hours
09:00 to 17:00, Ramadan 09:00 to 15:00
Cairo office
Working week
Sunday to Thursday
Cairo office
Public holidays
21 public holidays this year.
Cairo office
How we hire
The same steps for every role. We reply within 10 working days.
- You apply
- HR reviews your application
- Interviews
- Offer
- Final approval
- Onboarding
Job alerts
Get an email when a role opens in the teams you choose. We send a confirmation link first, and every alert has a one-click unsubscribe.
All teams
No matching role? Send your CV
Send us your CV and we will contact you when a role that fits you opens.