Sales Operations and Quote Desk Analyst

Since 2005, ICD has supplied enterprise servers, storage, networking parts and data centre maintenance to businesses in Egypt, the Gulf, Africa and beyond.

Every quotation carries ICD's name, so it must be accurate, complete and on time. This role prepares quotations and keeps sales records, pipelines and reports clean so the whole sales team can rely on them.

• Prepare quotations in ERPNext from confirmed requests, with correct items, quantities, terms and validity.
• Check every quotation for complete part data, customer details and approval steps before it is sent.
• Keep customer, contact, opportunity and item records clean and consistent.
• Build weekly pipeline, activity and conversion reports for the sales team and management.
• Track open quotations and remind account managers of follow-ups and quotations about to expire.
• Support the order process from accepted quotation to sales order.
• Document and improve quote desk procedures and templates.

• 3+ years in sales operations, sales administration or quotation management in a B2B company.
• Advanced Excel or Google Sheets skills.
• Hands-on experience with an ERP or CRM system (ERPNext preferred).
• High accuracy and attention to detail under deadlines.
• Clear written communication.
• Bachelor's degree in business, commerce or a related field.

• Experience in IT distribution or technical products.
• Experience with reporting or dashboard tools.
• A process improvement mindset.

English and Arabic required.

Office-based; no regular travel.