Presales Solutions Engineer

Since 2005, ICD has supplied enterprise servers, storage, networking parts and data centre maintenance to businesses in Egypt, the Gulf, Africa and beyond.

In enterprise parts, one wrong character in a part number means a failed repair and a lost customer. This role reads every customer request, confirms the exact part for the customer's system and gives sales the confidence to quote right the first time.

• Review incoming customer requests and identify the exact parts needed for each server, storage or networking system.
• Confirm compatibility by system model, generation, configuration and firmware, using OEM documentation and part references.
• Clarify incomplete or unclear requests by asking customers the right technical questions.
• Recommend compatible alternatives when an original part is end of life or hard to source.
• Support account managers in customer calls and technical meetings up to the quotation.
• Maintain accurate item and part data in ERPNext, including OEM part numbers and specifications.
• Share technical knowledge with sales through short guides and training sessions.

• 5+ years in presales, technical support or field engineering for enterprise servers, storage or networking.
• Hands-on knowledge of Dell PowerEdge, HPE ProLiant, Lenovo ThinkSystem or similar platforms, including memory, drives, controllers, power supplies and network cards.
• Ability to read OEM part catalogues, spare part lists and system configuration reports.
• Strong problem solving and attention to detail.
• Clear technical communication with customers and sales colleagues.
• Working knowledge of a CRM or ERP system (ERPNext preferred).

• Vendor certifications from Dell, HPE, Cisco, Lenovo or NetApp.
• Experience with storage arrays such as NetApp or Dell EMC.
• Experience in third-party maintenance or parts distribution.
• Degree in computer engineering, electronics or a related field.

English required; Arabic is an advantage.

Up to 10% travel for customer meetings.