Maghreb Account Manager

Since 2005, ICD has supplied enterprise servers, storage, networking parts and data centre maintenance to businesses in Egypt, the Gulf, Africa and beyond.

Morocco, Algeria and Tunisia are large French- and Arabic-speaking markets with demanding enterprise and public sector IT users. This role builds and looks after ICD's business customers across the Maghreb, in the languages they work in.

• Build and manage a portfolio of business customers in the Maghreb for enterprise server, storage and networking parts and complete systems.
• Win new accounts among enterprises, government bodies, system integrators and resellers in the Maghreb.
• Record every request accurately in ERPNext and work with presales and the quote desk to send clear, correct quotations.
• Follow each quotation through to a decision and each order through to delivery, working with logistics on shipping and customs into the Maghreb.
• Introduce third-party maintenance (TPM), professional services and EKODAQ IT asset disposition and data sanitisation where customers need them.
• Serve customers in Morocco, Algeria and Tunisia in French and Arabic, and prepare correspondence and proposals in the language each customer uses.
• Report on pipeline, market activity and customer feedback to the Africa Regional Director.

• 3+ years in B2B technology sales or account management with customers in the Maghreb.
• Good understanding of server, storage and networking parts and how enterprises maintain them.
• Established network of IT buyers, system integrators or resellers in the Maghreb.
• Strong follow-up, organisation and communication skills.
• Ability to work independently and coordinate with colleagues in other countries.
• Working knowledge of a CRM or ERP system (ERPNext preferred).

• Experience at an IT distributor, reseller or system integrator.
• Knowledge of import, customs and delivery practices for IT equipment in the Maghreb.
• Experience with third-party maintenance or IT asset disposition services.
• Bachelor's degree in business, engineering or a related field.

French and Arabic required; good working English.

Around 40% travel across Morocco, Algeria and Tunisia.