Levant and Iraq Account Manager

Since 2005, ICD has supplied enterprise servers, storage, networking parts and data centre maintenance to businesses in Egypt, the Gulf, Africa and beyond.

The Levant and Iraq combine established enterprise IT users with growing infrastructure projects, and each country needs a supplier who knows it well. This role builds and looks after ICD's business customers in Jordan, Lebanon, Syria, Palestine and Iraq.

• Build and manage a portfolio of business customers in the Levant and Iraq for enterprise server, storage and networking parts and complete systems.
• Win new accounts among enterprises, government bodies, system integrators and resellers in the Levant and Iraq.
• Record every request accurately in ERPNext and work with presales and the quote desk to send clear, correct quotations.
• Follow each quotation through to a decision and each order through to delivery, working with logistics on shipping and customs into the Levant and Iraq.
• Introduce third-party maintenance (TPM), professional services and EKODAQ IT asset disposition and data sanitisation where customers need them.
• Cover Jordan, Lebanon, Syria, Palestine and Iraq with a clear country-by-country account plan, in line with ICD's trade compliance rules.
• Report on pipeline, market activity and customer feedback to the Commercial Director.

• 3+ years in B2B technology sales or account management with customers in the Levant and Iraq.
• Good understanding of server, storage and networking parts and how enterprises maintain them.
• Established network of IT buyers, system integrators or resellers in the Levant and Iraq.
• Strong follow-up, organisation and communication skills.
• Ability to work independently and coordinate with colleagues in other countries.
• Working knowledge of a CRM or ERP system (ERPNext preferred).

• Experience at an IT distributor, reseller or system integrator.
• Knowledge of import, customs and delivery practices for IT equipment in the Levant and Iraq.
• Experience with third-party maintenance or IT asset disposition services.
• Bachelor's degree in business, engineering or a related field.

Arabic and English required.

Around 40% travel across the Levant and Iraq.