Kenya Account Manager

Since 2005, ICD has supplied enterprise servers, storage, networking parts and data centre maintenance to businesses in Egypt, the Gulf, Africa and beyond.

Kenya is the hub of ICD's East African business, served from our Nairobi branch. This role builds and looks after ICD's business customers in Kenya for enterprise server, storage and networking parts and is their first point of contact.

• Build and manage a portfolio of business customers in Kenya for enterprise server, storage and networking parts and complete systems.
• Win new accounts among enterprises, government bodies, system integrators and resellers in Kenya.
• Record every request accurately in ERPNext and work with presales and the quote desk to send clear, correct quotations.
• Follow each quotation through to a decision and each order through to delivery, working with logistics on shipping and customs into Kenya.
• Introduce third-party maintenance (TPM), professional services and EKODAQ IT asset disposition and data sanitisation where customers need them.
• Work with the Nairobi branch team on local delivery, service and customer visits across Kenya and neighbouring East African markets.
• Report on pipeline, market activity and customer feedback to the Kenya Country Manager.

• 3+ years in B2B technology sales or account management with customers in Kenya.
• Good understanding of server, storage and networking parts and how enterprises maintain them.
• Established network of IT buyers, system integrators or resellers in Kenya.
• Strong follow-up, organisation and communication skills.
• Ability to work independently and coordinate with colleagues in other countries.
• Working knowledge of a CRM or ERP system (ERPNext preferred).

• Experience at an IT distributor, reseller or system integrator.
• Knowledge of import, customs and delivery practices for IT equipment in Kenya.
• Experience with third-party maintenance or IT asset disposition services.
• Bachelor's degree in business, engineering or a related field.

English required; Kiswahili is an advantage.

Around 30% travel within Kenya and East Africa.