Channel and Partner Manager

Since 2005, ICD has supplied enterprise servers, storage, networking parts and data centre maintenance to businesses in Egypt, the Gulf, Africa and beyond.

Resellers, system integrators and service partners carry ICD's offer to many end customers we would not reach alone. This role builds that network and makes sure every partner can win with ICD behind them.

• Recruit and onboard resellers, system integrators and service partners across ICD's markets.
• Build joint account plans with each partner covering target customers, installed bases and service opportunities.
• Equip partners with product knowledge on enterprise parts, complete systems, TPM and EKODAQ IT asset disposition.
• Coordinate partner requests with presales and the quote desk so every partner receives fast, accurate quotations.
• Track partner activity, opportunities and results in ERPNext and review performance with each partner on a regular cycle.
• Resolve partner issues on orders, delivery and after-sales support together with operations.
• Organise partner briefings, workshops and joint customer visits.

• 6+ years in channel, alliance or partner management in IT hardware, data centre or IT services.
• Proven experience building a partner programme or growing a reseller network.
• Good knowledge of enterprise server, storage and networking markets.
• Ability to manage many partner relationships at once with clear structure and follow-up.
• Strong communication and training skills.
• Working knowledge of a CRM or ERP system (ERPNext preferred).

• Experience with TPM, refurbished hardware or ITAD channels.
• Partner network in the GCC, Egypt or Africa.
• Familiarity with partner agreements and partner programme structures.
• Bachelor's degree in business or a technical field.

English required; Arabic or French as the partner base needs.

Around 35% travel to partners across the region.