Operations Coordinator

Since 2005, ICD has supplied enterprise servers, storage, networking parts and data centre maintenance to businesses in Egypt, the Gulf, Africa and beyond.

An enterprise order involves suppliers abroad, shipping, testing and delivery, and one missed step can delay a customer's project. The Operations Coordinator keeps all of those steps connected so that every order reaches the customer on time and fully documented.

• Track confirmed sales orders through purchasing, inbound shipping, testing and delivery in the ERP.
• Coordinate daily with procurement, the service centre, the warehouse and couriers on priorities and dispatch plans.
• Prepare delivery notes, packing lists and shipping documents, and check part numbers and serial numbers before dispatch.
• Follow up with freight forwarders on shipment status and update customers or account managers on expected dates.
• Raise early alerts on delays, shortages or discrepancies and help resolve them.
• Keep order files, proof of delivery and related documents complete for finance and audit.
• Produce daily and weekly order status reports for the Operations Manager.

• Bachelor's degree in business, logistics, engineering or a related field.
• At least 1-2 years in operations, order management or logistics coordination.
• Strong organisation, follow-up and attention to detail.
• Clear written and spoken communication with internal teams and external partners.
• Confident use of spreadsheets and an ERP or order management system.

• Experience in IT hardware distribution or a technical trading company.
• Experience with ERPNext or a similar ERP.
• Basic understanding of import procedures and Incoterms.

Fluent Arabic and professional English, spoken and written; French is an advantage.

Office based; occasional local travel only.