Third Party Maintenance (TPM) | Server Support Alternative to OEM – ICD
Multi-vendor hardware support at 40-60% below OEM pricing with guaranteed SLAs.
Third Party Maintenance — Save 50-70% vs OEM Support
ICD Care+ is ICD’s Third Party Maintenance (TPM) service. We provide comprehensive hardware support for Dell, HPE, Lenovo, Cisco, and IBM servers — including parts, labor, on-site engineers, and 24/7 monitoring — at 50-70% less than OEM maintenance contracts. Available across Egypt and the MENA region.
What is Third Party Maintenance?
Third Party Maintenance (TPM) is an alternative to OEM support contracts (Dell ProSupport, HPE Pointnext, Lenovo Premier). Instead of paying the OEM for hardware support, you contract with an independent provider like ICD who delivers the same — or better — service at a fraction of the cost.
ICD Care+ Service Tiers
| Feature | Silver | Gold | Platinum |
|---|---|---|---|
| Response Time | Next Business Day | 4 Hours | 2 Hours |
| Coverage Hours | 13×5 (Business Hours) | 24×7 | 24x7x365 |
| Parts Delivery | Next Business Day | 4 Hours | 2 Hours (on-site stock) |
| On-Site Engineer | Included | Included | Dedicated |
| Remote Monitoring | Optional | Included | Included + Proactive |
| Multi-Vendor | Yes | Yes | Yes |
Why Choose TPM Over OEM Support?
| Factor | OEM Support | ICD Care+ TPM |
|---|---|---|
| Annual Cost | $$$$ (escalates yearly) | $$ (50-70% less) |
| EOL Support | Drops support 5 years after EOL | Supports ALL generations indefinitely |
| Multi-Vendor | Separate contract per OEM | Single contract covers Dell + HPE + Lenovo + Cisco |
| Flexibility | Rigid plans, long lock-in | Custom SLAs, flexible terms |
| Parts Access | OEM-branded only | 500,000+ parts inventory (OEM + compatible) |
| Regional Focus | Global (slower in MENA) | MENA-optimized with local stock & engineers |
Servers We Support
- Dell — PowerEdge 11th to 16th Gen (R620 through R760)
- HPE — ProLiant Gen8 through Gen11 (DL360, DL380, DL560, DL580, ML350)
- Lenovo — ThinkSystem SR630, SR650, SR550, SD530
- Cisco — UCS C-Series and B-Series
- IBM — System x3550, x3650 M4/M5
- Storage — NetApp, EMC, HPE MSA/3PAR
- Networking — Cisco, Arista, Juniper switches
How TPM Works with ICD
- Assessment — We audit your infrastructure and identify all hardware under support
- Custom proposal — We design an SLA that matches your uptime requirements and budget
- Parts staging — Critical spare parts pre-positioned at your site or our nearest depot
- 24/7 monitoring — Proactive alerts for disk, memory, PSU, and fan failures
- Rapid response — When issues occur, our engineers respond within SLA with parts in hand
Request a Quote
Get a free infrastructure audit and custom proposal. Our team responds within one business day.
Frequently Asked Questions
What is Third Party Maintenance (TPM)?
Third Party Maintenance is hardware support provided by an independent company instead of the original equipment manufacturer (OEM). TPM providers like ICD deliver the same services — parts replacement, on-site repair, monitoring — at 50-70% less cost than OEM contracts from Dell, HPE, or Lenovo.
Is TPM as reliable as OEM support?
Yes. TPM providers maintain large spare parts inventories, employ certified engineers, and often provide faster response times than OEM support, especially in regions like MENA where OEM presence may be limited. ICD’s 500,000+ parts inventory ensures rapid replacement.
Can TPM support end-of-life servers?
This is one of TPM’s biggest advantages. While OEMs typically drop support 3-5 years after a product reaches end-of-life, TPM providers like ICD support ALL server generations indefinitely, helping you maximize your hardware investment.
Does switching to TPM void my server warranty?
No. If your OEM warranty has expired (which is the most common scenario for TPM), there is nothing to void. For in-warranty equipment, you can run TPM alongside OEM coverage or transition when the warranty expires.
What regions does ICD Care+ cover?
ICD Care+ TPM covers Egypt, Saudi Arabia, UAE, Qatar, Kuwait, Bahrain, Oman, Jordan, and expanding across MENA and Africa. We have engineers and parts depots positioned across the region for rapid response.