SPaaS – Spare Parts as a Service
ICD Parts+ — Spare Parts as a Service (SPaaS)
Keep your servers running with dedicated parts availability — without the cost of full TPM. ICD Parts+ delivers enterprise spare parts when you need them, with advance replacement and response levels set per contract. You use your own engineers; we supply the parts. Available for Dell, HPE, Lenovo, Cisco, and IBM across Egypt and MENA.
How SPaaS Works
- Contract setup — We inventory your servers and identify critical spare parts
- Parts pre-positioning — Critical spares staged at your site or ready to ship from ICD
- Failure occurs — You diagnose the issue with your team
- Request parts — Call or ticket to ICD, specify the part needed
- Delivery — Part delivered per your contract SLA
- Advance replacement — We ship the replacement BEFORE receiving the failed part
SPaaS vs TPM — Which Do You Need?
| Feature | ICD Parts+ (SPaaS) | ICD Care+ (TPM) |
|---|---|---|
| Parts delivery | Included | Included |
| Advance replacement | Included | Included |
| On-site engineer | Not included (your team) | Included |
| Remote monitoring | Optional | Included (Gold/Platinum) |
| Cost | Quoted per fleet | Quoted per fleet |
| Best for | Companies with IT staff | Companies without IT staff |
SPaaS Tiers
| Tier | Response | Coverage | Annual Cost Range |
|---|---|---|---|
| Silver | Set per contract | Business hours | On quote |
| Gold | Set per contract | Extended hours | On quote |
| Platinum | Set per contract | Hours set per contract | On quote |
Why SPaaS Makes Sense
- Lower cost — 25-40% less than full TPM when you have your own engineers
- No part-hunting — ICD’s 500,000+ part catalog ensures rapid availability
- Advance replacement — Get the new part before returning the failed one
- End-of-life coverage — Parts available long after OEM support ends
- Multi-vendor — Single contract covers all your server brands
Request a Quote
Need pricing or availability? Send us your requirements — part numbers, server models, or specs — and we’ll respond within hours.
Email: [email protected] | Tel: +202 27052005 | +202 27052008 | WhatsApp: +201040222214
Frequently Asked Questions
What is Spare Parts as a Service (SPaaS)?
SPaaS is a subscription-based service where ICD commits by contract to the availability and delivery of server spare parts when you need them. Unlike full TPM, SPaaS doesn’t include on-site engineers — your team handles the installation. This makes it ideal for organizations with in-house IT staff who need reliable parts access.
How fast can I get parts with SPaaS?
Delivery times are set per contract for each SLA tier (Silver, Gold, Platinum), with critical spares pre-positioned at your site on Platinum.
What’s the difference between SPaaS and just buying parts when needed?
SPaaS sets availability and response time in the contract SLA. Ad-hoc purchasing means you may face stock shortages, long shipping times, and premium emergency pricing. SPaaS locks in predictable costs and contracted delivery times.
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Frequently Asked Questions
What's the difference between SPaaS and just buying parts when needed?
SPaaS sets availability and response time in the contract SLA. Ad-hoc purchasing means you may face stock shortages, long shipping times, and premium emergency pricing. SPaaS locks in predictable costs and contracted delivery times.