SPaaS – Spare Parts as a Service
ICD Parts+ — Spare Parts as a Service (SPaaS)
Keep your servers running with guaranteed parts availability — without the cost of full TPM. ICD Parts+ delivers enterprise spare parts when you need them, with advance replacement and guaranteed SLAs. You use your own engineers; we supply the parts. Available for Dell, HPE, Lenovo, Cisco, and IBM across Egypt and MENA.
How SPaaS Works
- Contract setup — We inventory your servers and identify critical spare parts
- Parts pre-positioning — Critical spares staged at your site or ICD’s nearest depot
- Failure occurs — You diagnose the issue with your team
- Request parts — Call or ticket to ICD, specify the part needed
- Delivery — Part delivered per your SLA (2H / 4H / NBD)
- Advance replacement — We ship the replacement BEFORE receiving the failed part
SPaaS vs TPM — Which Do You Need?
| Feature | ICD Parts+ (SPaaS) | ICD Care+ (TPM) |
|---|---|---|
| Parts delivery | Included | Included |
| Advance replacement | Included | Included |
| On-site engineer | Not included (your team) | Included |
| Remote monitoring | Optional | Included (Gold/Platinum) |
| Cost | 7-16% of system value | 10-20% of system value |
| Best for | Companies with IT staff | Companies without IT staff |
SPaaS Tiers
| Tier | Response | Coverage | Annual Cost Range |
|---|---|---|---|
| Silver | Next Business Day | 13×5 | 7-12% of system value |
| Gold | 4 Hours | 24×7 | 9-13% of system value |
| Platinum | 2 Hours | 24x7x365 | 12-16% of system value |
Why SPaaS Makes Sense
- Lower cost — 25-40% less than full TPM when you have your own engineers
- No part-hunting — ICD’s 500,000+ inventory ensures rapid availability
- Advance replacement — Get the new part before returning the failed one
- End-of-life coverage — Parts available long after OEM support ends
- Multi-vendor — Single contract covers all your server brands
Request a Quote
Get a free infrastructure audit and custom proposal. Our team responds within one business day.
Frequently Asked Questions
What is Spare Parts as a Service (SPaaS)?
SPaaS is a subscription-based service where ICD guarantees the availability and rapid delivery of server spare parts when you need them. Unlike full TPM, SPaaS doesn’t include on-site engineers — your team handles the installation. This makes it ideal for organizations with in-house IT staff who need reliable parts access.
How fast can I get parts with SPaaS?
Depending on your SLA tier: Silver provides Next Business Day delivery, Gold provides 4-hour delivery, and Platinum provides 2-hour delivery with critical spares pre-positioned at your site.
What’s the difference between SPaaS and just buying parts when needed?
SPaaS guarantees availability and response time via SLA. Ad-hoc purchasing means you may face stock shortages, long shipping times, and premium emergency pricing. SPaaS locks in predictable costs and guaranteed delivery times.