Server Maintenance Contracts | Custom SLA Hardware Support – ICD
Server Maintenance Contracts — Flexible, Affordable, Multi-Vendor
Protect your data center with ICD’s flexible server maintenance contracts. Custom SLAs tailored to your uptime requirements, covering Dell, HPE, Lenovo, Cisco, and IBM under a single contract. Available as ICD Care+ (TPM) for full coverage or ICD Parts+ (SPaaS) for parts-only support.
Choose Your Maintenance Model
| Model | ICD Parts+ (SPaaS) | ICD Care+ (TPM) |
|---|---|---|
| What’s Included | Parts delivery + advance replacement | Parts + labor + on-site engineer + monitoring |
| Your Engineers | You use your own team | ICD provides certified engineers |
| Best For | Companies with in-house IT staff | Companies wanting full outsourced support |
| Cost | 7-16% of system value annually | 10-20% of system value annually |
Contract Terms
- 1-Year contracts — Maximum flexibility, standard pricing
- 2-Year contracts — 5-10% multi-year savings
- 3-Year contracts — 12-20% multi-year savings (best value)
What’s Covered
- Server hardware failures (CPU, memory, storage, PSU, fans, motherboard)
- RAID controller and battery replacement
- Network card and HBA replacement
- Cable and connector issues
- Proactive monitoring and alerting (Gold/Platinum tiers)
- Firmware updates and patch guidance
Industries We Serve
ICD maintains servers for organizations across Egypt and MENA, including banking & financial services, telecommunications, government agencies, healthcare, education, oil & gas, and retail chains.
Request a Quote
Get a free infrastructure audit and custom proposal. Our team responds within one business day.
Frequently Asked Questions
How much does a server maintenance contract cost?
Pricing depends on the number and type of servers, SLA tier (Silver/Gold/Platinum), and contract length. Typical annual costs range from 7-20% of system replacement value — 50-70% less than equivalent OEM contracts. Contact ICD for a custom quote.
Can I cover multiple server brands under one contract?
Yes. ICD’s maintenance contracts cover Dell, HPE, Lenovo, Cisco, and IBM under a single agreement. This simplifies vendor management and often reduces total cost compared to separate OEM contracts.
What happens when a server fails?
When a failure occurs, contact ICD’s support team. Depending on your SLA tier, an engineer with the required replacement part will respond within 2 hours (Platinum), 4 hours (Gold), or next business day (Silver).