ICD Professional — Enterprise IT Services | Installation, On-Site Support, TPM
ICD Professional — Expert Services for Enterprise Data Center Operations
ICD Professional is the services arm of the ICD group. When your team needs specialist hands, neutral advice, or a vendor that actually shows up on-site in Egypt and MENA, this is where those engagements land. Professional services are priced per engagement, not per device, and the same engineers who run our ICD Care+ TPM contracts deliver them.
Service catalog
Implementation
- Server Installation & Configuration — Rack-and-stack, BIOS and firmware updates, RAID setup, OS deployment, iDRAC/iLO configuration. Single-server and fleet rollouts.
- SAN and NAS Storage Implementation — NetApp FAS/AFF, Dell EMC PowerStore/Unity, Pure Storage FlashArray, HPE Nimble/Primera. Zoning, volume design, host mapping, replication setup.
- Migration & Data Transfer — Hypervisor migrations (VMware, Hyper-V, Proxmox), array-to-array storage migrations, P2V/V2V consolidations.
On-Site Support
- On-Site IT Support & Engineer Dispatch — Break-fix dispatch with response levels set per contract across Cairo, Alexandria, GCC, and key African capitals.
- Remote Hands Data Center Support — Badge-holding technicians at major MENA colocation facilities for cross-connects, media swaps, and facility-floor troubleshooting.
Third-Party Maintenance by vendor
- Dell PowerEdge TPM — Gen12 through Gen17 coverage
- HPE ProLiant TPM — Gen8 through Gen12 coverage
- Lenovo ThinkSystem TPM — V1 through V4 coverage
- IBM System x TPM — Legacy and current platforms
- Cisco UCS TPM — B-series and C-series
- NetApp TPM — FAS and AFF platforms
Data Protection & Compliance
- ICD Data Shield — Three-tier data destruction. NIST 800-88, DIN 66399. Certificates of destruction.
- ITAD — IT Asset Disposition — Chain-of-custody decommissioning, wipe, destruction, resale value recovery.
- Server Buyback — 48-hour cash offer on used Dell, HPE, Lenovo, Cisco hardware.
Assessment & Strategy
- Infrastructure Assessment — Inventory audit, EOSL risk analysis, TCO comparison across OEM support vs TPM. Deliverable is a written report with prioritized recommendations.
- Upgrade & Refresh Planning — Gen-to-gen upgrade paths (R740 to R760, DL380 Gen10 to Gen11). BOM scoping, pricing, migration scheduling.
- Sourcing Advisory — Part-number validation, compatibility checking, EOSL forecasting, alternative-vendor sourcing for controlled-supply parts.
Why ICD Professional
Vendor-independent. We recommend the right platform for your workload, not the one with the best margin for us. Our engineers work across Dell Technologies, HPE, Lenovo, Cisco, NetApp, VMware, and Red Hat, and they have executed deployments in regulated environments including banking, telecom, and government.
Egypt-based with MENA reach. On-site response levels in Cairo and Alexandria are set per contract. GCC engagements run through partner networks in UAE, Saudi, Kuwait, Qatar. African engagements are delivered via our 100+ country shipping network with local sub-contract engineers where needed.
USD pricing. Statements of work and change orders are priced in USD, protecting your budget from EGP/USD movement during project execution.
How engagements run
- Scope call — 30 to 60 minutes to align on outcome, timeline, and constraints.
- Statement of work — Fixed-fee or time-and-materials SOW with named deliverables and acceptance criteria.
- Execution — Named engineer assigned. Single shared ticket thread for status and change requests.
- Acceptance — Deliverables signed off against SOW criteria. Final invoice issued.
- Handover (optional) — Transition into ICD Care+ TPM for ongoing support, or leave the engagement complete.
Request a scope call
For professional services engagements, contact [email protected] with a short description of the outcome you need. We respond within 24 hours. For urgent on-site dispatch contact +202 27052005 during Cairo business hours.
Frequently Asked Questions
Which storage platforms can your engineers implement for SAN or NAS projects?
Storage implementation covers NetApp FAS/AFF, Dell EMC PowerStore/Unity, Pure Storage FlashArray and HPE Nimble/Primera, including zoning, volume design, host mapping and replication setup. Migration work also covers hypervisor moves across VMware, Hyper-V and Proxmox, array-to-array storage transfers and P2V/V2V consolidations.
How does a services engagement start and get signed off?
It starts with a 30 to 60 minute scope call to align on outcome, timeline and constraints, followed by a fixed-fee or time-and-materials statement of work with named deliverables and acceptance criteria. A named engineer runs execution on a single shared ticket thread, and deliverables are signed off against the SOW criteria before the final invoice.
Can you send on-site engineers outside Cairo and Alexandria?
Yes. On-site response levels in Cairo and Alexandria are set per contract, GCC engagements run through partner networks in UAE, Saudi, Kuwait and Qatar, and African engagements use the 100+ country shipping network with local sub-contract engineers where needed. Remote hands technicians also work at major MENA colocation facilities.
What do we receive from an infrastructure assessment engagement?
An infrastructure assessment covers an inventory audit, EOSL risk analysis and a TCO comparison of OEM support against third-party maintenance, delivered as a written report with prioritized recommendations. Related upgrade planning, such as R740 to R760 or DL380 Gen10 to Gen11, adds BOM scoping and migration scheduling.