Cisco Support in Uganda After End of Life
ICD supplies tested Catalyst, Nexus and UCS components into Uganda from Cairo inside the published East Africa band, including optics and assemblies for runs where both ends transmit correctly and neither receives what it should.
Cisco Hardware We Keep Running in Uganda
Optical and switching components supplied against the path, not just the port.
Modules whose reported light can be read and compared end to end
Cables and AssembliesPatch and trunk assemblies with a known orientation
Catalyst and Nexus SwitchingAccess and distribution hardware past support under Ugandan traffic
Supervisors and ModulesEngines and cards running the train this chassis is on
UCS Servers and FabricBlades, rack nodes and the fabric parts behind them
Power SuppliesUnits suited to the chassis and the aisle it faces
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Frequently Asked Questions
Optical paths, orientation and the Uganda lane.
Cisco Support in Uganda After End of Life
Two optics, both reporting healthy transmit power, neither reporting any received light, and a link that stays down through two module replacements. Every component tests good. The fault is not in any of them: it is in the relationship between the two ends of the fibre, which is the one thing none of the diagnostics can see.
A Fibre Pair Must Cross, Exactly Once
Each strand of a duplex pair carries one direction. For a link to work, what one end transmits must arrive at what the other end receives, which means the pair has to be crossed somewhere between them. Cross it zero times, or twice, and both devices transmit into each other transmit ports. Both report themselves as working, because from each device position it is: it is sending light correctly and receiving none.
It looks exactly like a broken fibre
Good transmit with no receive at both ends is also what a severed run produces, and a damaged fibre is the more common event by a wide margin. So the reasonable diagnosis is a break, and the reasonable action is to replace the patch lead and then the optics. Each step returns the same result, and the conclusion drifts toward a bad port, which is the last thing anybody wants to replace.
The error belongs to the path, not to any one patch
Nobody wires a single patch lead backwards and fails to notice. What happens is that a run traverses several patch fields, and the crossing is applied an even number of times across them. Every individual connection is correct by its own labelling. Only the end-to-end orientation is wrong, and on estates where the cabling predates the current team and the documentation, the end-to-end view is the one nobody holds.
What ICD Supplies for Cisco Estates in Uganda
Optics whose reported transmit and receive levels can be read and compared end to end, patch and trunk assemblies with a known orientation, Catalyst and Nexus switching, supervisors and line cards at the level the chassis runs, UCS server and fabric components, and supplies matched to the chassis airflow. Uganda falls under our East Africa card, which sets 4 to 6 days door-to-door out of Cairo. All modules are tested in the role they will fill, serial-recorded, and covered one to three years.