Spare Parts as a Service (SPaaS) is an alternative to traditional maintenance contracts. Instead of paying for engineer labor you do not need, you pay only for parts delivery and advance replacement.
SPaaS vs TPM vs OEM Support
| Feature | OEM Support | TPM (ICD Care+) | SPaaS (ICD Parts+) |
|---|---|---|---|
| Parts | Included | Included | Included |
| On-site engineer | Included | Included | Not included |
| Advance replacement | Yes | Yes | Yes |
| Cost | $$$$ | $$ | $ |
| Best for | No in-house IT staff | Small IT team | Capable IT team |
ICD Parts+ starts at 7% of system value annually. Request an ICD Parts+ quote