Frequently Asked Questions
What is the EXS20KXRN?
The EXS20KXRN is listed in ICD's catalogue as "EXS20KXRN Vertiv Liebert Exs 20KVA Extended Runtime UPS".
How do I know this part fits my UPS?
ICD presales engineering verifies compatibility before quoting. EXS20KXRN compatibility is cross-checked against your UPS model + serial number when you submit your RFQ at https://icd3s.com/quote-request/.
What warranty comes with EXS20KXRN?
Every ICD part except consumables carries a warranty: 1 year included on drives, power supplies and other wear parts, 3 years included on CPUs, memory, networking and optics, and extendable up to 10 years. The quote for EXS20KXRN states its exact warranty term.
What is the shipping lead time to my country?
Egypt: same-day in Cairo Metro or 1-2 days. North Africa: 2-4 days. GCC (Saudi Arabia, UAE, Kuwait, Qatar, Bahrain, Oman) and Levant: 3-4 days. East Africa: 4-6 days. West Africa: 5-7 days. Southern Africa: 5-8 days. Europe: 3-5 days. North America: 5-7 days. Asia: 4-7 days. Express door-to-door from Cairo via DHL, Aramex or FedEx; customs clearance may add 1-3 days. Exact transit time is stated per quote.
What is the condition of this part?
ICD supplies four condition tiers: NEW (OEM factory-sealed), RENEWED (OEM refurbished with manufacturer warranty), REFURB (third-party tested with ICD warranty), and PULLED (lab-tested working, removed from operational systems). Each quote specifies the tier available.
How do I get a price?
Prices shown on ICD product pages are indicative. The final price is quoted per order by condition tier, shipping country, urgency and quantity. Submit part number + quantity + destination at https://icd3s.com/quote-request/ for a free quote within 24 hours.
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