Frequently Asked Questions
What warranty comes with EX36?
All ICD parts include a 30-day satisfaction guarantee minimum. Extended warranty depends on condition tier: NEW (OEM warranty), RENEWED (OEM refurbished warranty), REFURB (ICD 12-month), PULLED (ICD 90-day). Quote for EX36 will specify exact warranty.
How do I know this part fits my server?
ICD presales engineering verifies compatibility before quoting. EX36 compatibility is cross-checked against your server model + serial number when you submit your RFQ at https://icd3s.com/quote-request/.
What is the shipping lead time to my country?
Egypt: same-day Cairo (Maadi/Mohandseen pickup) or next business day. GCC (UAE/Saudi/Kuwait/Qatar/Bahrain/Oman): 2-4 business days via Aramex / DHL. All of Africa: 5-10 business days. USA/UK/EU: 5-7 business days. Exact transit time provided per quote.
What is the condition of this part?
ICD stocks four condition tiers: NEW (OEM factory-sealed), RENEWED (OEM refurbished with manufacturer warranty), REFURB (third-party tested with ICD warranty), and PULLED (lab-tested working, removed from operational systems). Each quote specifies the tier available.
How do I get a price?
ICD operates a quote-only model — prices are calculated per-customer based on supplier cost, condition tier, shipping country, urgency, and quantity. Prices are not published online. Submit part number + quantity + destination at https://icd3s.com/quote-request/ for a free quote within 24 hours.
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