Frequently Asked Questions
What warranty comes with AD397A?
Every ICD part except consumables carries a warranty: 1 year included on drives, power supplies and other wear parts, 3 years included on CPUs, memory, networking and optics, and extendable up to 10 years. The quote for AD397A states its exact warranty term.
How do I know this part fits my server?
ICD presales engineering verifies compatibility before quoting. AD397A compatibility is cross-checked against your server model + serial number when you submit your RFQ at https://icd3s.com/quote-request/.
What is the shipping lead time to my country?
Egypt: same-day in Cairo Metro or 1-2 days. North Africa: 2-4 days. GCC (Saudi Arabia, UAE, Kuwait, Qatar, Bahrain, Oman) and Levant: 3-4 days. East Africa: 4-6 days. West Africa: 5-7 days. Southern Africa: 5-8 days. Europe: 3-5 days. North America: 5-7 days. Asia: 4-7 days. Express door-to-door from Cairo via DHL, Aramex or FedEx; customs clearance may add 1-3 days. Exact transit time is stated per quote.
What is the condition of this part?
ICD supplies four condition tiers: NEW (OEM factory-sealed), RENEWED (OEM refurbished with manufacturer warranty), REFURB (third-party tested with ICD warranty), and PULLED (lab-tested working, removed from operational systems). Each quote specifies the tier available.
How do I get a price?
ICD operates a quote-only model — prices are calculated per-customer based on supplier cost, condition tier, shipping country, urgency, and quantity. Prices are not published online. Submit part number + quantity + destination at https://icd3s.com/quote-request/ for a free quote within 24 hours.
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