NetApp Third Party Maintenance
Save 40-60% vs NetApp SupportEdge. Full coverage for NetApp FAS, AFF, E-Series, and StorageGRID.
Storage maintenance is high-stakes. A failed controller or disk shelf does not just affect one application — it can take down an entire environment. ICD understands this. Our NetApp maintenance program includes advance replacement parts, 24×7 coverage options, and engineers who know the difference between a FAS8200 and an AFF A400.
Service Tiers
Silver — ICD Parts+
- Response: Next Business Day
- Coverage: 13×5 (Mon-Fri, 7AM-8PM)
- Parts: Pre-staged, shipped NBD
- Remote Diagnostics: Phone & email
- Best For: Secondary storage, archive systems, disaster recovery targets
Gold — ICD Care+
- Response: 4-hour on-site
- Coverage: 24×7
- Parts: Advance replacement pre-positioned
- On-Site Engineer: Certified technician
- Monitoring: Proactive alerting on controller health, disk failures, and shelf events
- Best For: Production NAS/SAN, primary file services, VMware datastores
Platinum — ICD Care+ Premium
- Response: 2-hour on-site
- Coverage: 24x7x365 (incl. holidays)
- Parts: On-site depot, zero-wait
- On-Site Engineer: Priority dispatch + escalation
- Monitoring: Predictive failure alerts
- Account Manager: Dedicated single point of contact
- Best For: Tier-1 production storage, database backends, high-availability HA pairs
Supported NetApp Models
ICD maintains parts and engineering expertise for the complete NetApp storage portfolio, including systems NetApp has declared end of availability or end of support.
FAS Series — Legacy All EOSL
FAS Series — Current/End of Sale Active/EoS
AFF Series — Legacy EOSL
AFF Series — Current/End of Sale Active/EoS
AFF Series — Latest Latest
E-Series (SAN)
StorageGRID (Object Storage)
Disk Shelves & Components
What’s Included
OEM-compatible NetApp components — controller modules, NVMe flash cache, SAS/NL-SAS/SSD disk modules, I/O expansion cards, SAS cables, power supplies, fans, and disk shelves
Hardware installation and replacement by storage-trained engineers (Gold and Platinum tiers)
Phone, email, and remote session troubleshooting including ONTAP system health analysis and AutoSupport log review
Advisory support for ONTAP, shelf firmware, and disk firmware updates
Proactive alerting on controller failover events, disk predictive failures, and environmental alarms (Gold and Platinum)
1-year, 3-year, or 5-year agreements with no auto-renewal traps. Defined escalation paths with SLA-backed resolution targets.
ICD vs NetApp SupportEdge
NetApp SupportEdge pricing for aging FAS systems can exceed $20,000-50,000 per year for a single HA pair. That same system under ICD maintenance costs a fraction of that amount, with the same hardware coverage and response times.
End-of-Life & End-of-Service-Life Coverage
NetApp publishes end-of-availability (EOA) and end-of-support (EOS) dates for all storage platforms. Once EOS arrives, SupportEdge is no longer renewable. ICD continues providing full hardware maintenance.
All EOSL. ICD covers them.
EOSL. ICD covers them.
End of Sale. ICD covers them.
End of Sale, approaching EOSL. ICD covers them.
Your FAS8200 HA pair still delivers the performance your workloads need. ICD keeps it running without the $40,000 SupportEdge renewal.
Frequently Asked Questions
Does switching to ICD affect my ONTAP software licenses?
No. ONTAP licenses are perpetual and tied to the controller serial number, not to a SupportEdge contract. Your existing ONTAP features (SnapMirror, SnapVault, FlexClone, etc.) continue to function. You lose access to new ONTAP version downloads through NetApp’s support portal, but your current running version remains fully operational.
Can ICD replace a failed controller in a NetApp HA pair?
Yes. ICD maintains replacement controller modules for FAS, AFF, and E-Series systems. For Gold and Platinum customers, advance replacement controllers are pre-positioned for rapid swap. Our engineers handle the physical replacement; the HA failover and giveback process is managed by ONTAP automatically.
What about AutoSupport? Will it still work without NetApp SupportEdge?
AutoSupport is a feature of ONTAP, not a SupportEdge-dependent service. Your system will continue generating AutoSupport messages. Without an active SupportEdge contract, NetApp will not act on those messages. Under ICD Platinum, we can integrate with your AutoSupport outputs to provide proactive monitoring and alerting.
Does ICD stock NetApp disk shelves?
Yes. ICD maintains inventory of DS212C, DS224C, DS460C, DS4243, DS4246, and NS224 disk shelves, along with individual disk modules (SAS, NL-SAS, SSD) in common capacities. Shelf-level components like IOM modules, SAS cables, and power supplies are also stocked.
Can I keep NetApp SupportEdge on my production cluster and use ICD on DR?
Absolutely. Many organizations maintain OEM support on their primary production storage while placing disaster recovery, secondary, and archive systems under ICD maintenance. This hybrid approach maximizes savings on the systems where OEM support provides the least additional value.
Get a NetApp TPM Quote
Tell us what NetApp FAS, AFF, E-Series, or StorageGRID systems you need covered. We will deliver a custom quote within 24 hours — typically 40-60% less than your current NetApp SupportEdge renewal.
Or call +202 27052005
Related Resources
- EOSL Library — Check end-of-life dates for NetApp and other platforms
- Parts Finder — Search compatible parts for your NetApp systems
- Browse NetApp Parts — Full catalog of genuine NetApp components
- All ICD Services — Maintenance, SPaaS, ITAD, leasing, and professional services
- Price Match Promise — We match any authorized dealer’s price
Also Available For
Dell PowerEdge | HPE ProLiant | Lenovo ThinkSystem | IBM System x | Cisco UCS