IBM Support in South Africa After End of Life
ICD supplies tested Power Systems, Storwize and tape components into South Africa from Cairo inside the published Southern Africa band, including the memory and processor hardware a frame has quietly taken out of service.
IBM Hardware We Keep Running in South Africa
Power and Storwize components supplied so a frame gets back what it removed from itself.
Modules to restore what a frame has taken out of service
Processors and BooksCapacity hardware a frame has deconfigured after an error
Power SystemsFrames under South African production past their support date
Storwize and FlashEnclosures and canisters with the disk classes they admit
Drives and CarriersDisks this shelf will accept into its pool
Tape Drives and MediaDrives, magazines and the media a library consumes over time
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Frequently Asked Questions
Deconfiguration, silent shrinkage and the South Africa lane.
IBM Support in South Africa After End of Life
A frame reporting less memory than is physically installed, with nothing removed and nothing failed, has usually made a decision about itself. It detected a fault, took the affected resource out of service, and carried on. That is the system working as designed, and it leaves an estate running smaller than it believes it is.
Self-Healing Trades an Outage for a Permanent Reduction
Power systems are built to survive component faults by deconfiguring what is faulty and continuing on what remains. At the moment of the fault that is unambiguously the right behaviour: no outage, no intervention, production unaffected. What it produces afterwards is a frame with capacity installed and not in use, and no operational symptom to prompt anybody to look.
Nothing escalates a state that is not an emergency
Because availability was preserved, there is no incident. The record is a log entry describing a deconfiguration, and logs describing states rather than raising alarms are read when somebody has a reason to read them. On an out-of-support estate with no vendor prompting a review, that reason may not arise for a year.
You paid for capacity that is not working
The commercial position is that the frame is running with less memory or fewer cores than were bought, indefinitely, while the workload is sized against what the asset record says is installed. Performance complaints that follow get attributed to growth rather than to a component that removed itself from service after a single detected error.
What ICD Supplies for IBM Estates in South Africa
Memory and processor hardware to restore what a frame has deconfigured, frames and system boards, Storwize enclosures and canisters with the disk classes they admit, drives a shelf will take into a managed pool, and tape drives and media. Deliveries to South Africa sit at 5 to 8 days from Cairo on the Southern Africa row. Each unit is run in before dispatch, serial-noted, and backed one to three years.