Spare Parts as a Service (SPaaS) — Subscription Spare Parts Supply
Subscription-based spare parts program with spares sourced in advance and matched to your environment.
Zero inventory risk. On-demand parts delivery from Cairo. For Dell, HPE, Lenovo, Cisco, IBM data centers.
ICD Parts+ SPaaS — Since 2005What is Spare Parts as a Service (SPaaS)?
Spare Parts as a Service (SPaaS) is a subscription model where ICD sources dedicated spare parts for your server fleet and delivers replacement parts on-demand within SLA. You pay an annual subscription, quoted per fleet, and never buy, store, or write off inventory. Your engineers install; we ship the right part, right away.
ICD Parts+ SPaaS is ideal for organizations with in-house IT engineers who want parts coverage without the capital lockup of owning spare inventory. SPaaS is typically 25-40% lower cost than equivalent TPM because ICD doesn’t dispatch an engineer — your team handles installation.
SPaaS vs Own Inventory vs TPM
| Factor | SPaaS (ICD Parts+) | Own Inventory | TPM (ICD Care+) |
|---|---|---|---|
| Upfront CapEx | Zero | High (10-20% of fleet value) | Zero |
| Annual OpEx | Quoted per fleet | Depreciation + obsolescence losses | Quoted per fleet |
| Parts delivery SLA | Set per contract (tier-based) | Instant (if right part in stock) | Set per contract + labor |
| Stockout risk | ICD manages | Your risk | ICD manages |
| Write-off risk | ✓ Zero | High (EOSL parts become worthless) | ✓ Zero |
| On-site engineer labor | Your team | Your team | ICD engineer |
| Best for | Mid-large IT teams | Dedicated DC operations | Smaller teams or mission-critical |
ICD Parts+ SPaaS Tiers
🥈 SILVER
Quoted per fleet
- ✅ All parts + shipping included
- ✅ Standard dispatch level, set per contract
- ✅ Standard courier delivery
- ✅ Egypt-only or GCC
- ✅ Business-hours support window
🥇 GOLD ⭐ POPULAR
Quoted per fleet
- ✅ Everything in Silver
- ✅ Priority dispatch level, set per contract
- ✅ Extended dispatch window
- ✅ Express courier + WhatsApp tracking
- ✅ MENA-wide coverage
💎 PLATINUM
Quoted per fleet
- ✅ Everything in Gold
- ✅ Highest dispatch level, set per contract
- ✅ Coverage hours set per contract
- ✅ On-site parts locker (optional)
- ✅ Dedicated parts allocation
- ✅ Priority line
Multi-year discounts: 2-year = 8% off. 3-year = 15% off.
How SPaaS Works
1. Fleet Inventory (free)
We catalog every server: brand, model, serial, config. Takes 1-2 days remote or on-site.
2. Parts Map
ICD identifies the exact spare parts your fleet needs (memory by PN, SSD models, RAID cards, PSUs, NICs). We pre-allocate parts — not from a general pool; dedicated to your account.
3. Contract Activation
Signed SPaaS SLA. Your team gets a dispatch phone, email, WhatsApp, and portal.
4. Request → Dispatch → Delivery
When you need a part: log a request (portal / WhatsApp / email). ICD dispatches within SLA. Parts arrive; your engineer installs.
5. Reporting
Monthly usage report: what was dispatched, mean time to dispatch, allocation depth. Optimization recommendations quarterly.
What SPaaS Includes
- Parts: all replaceable hardware (memory, storage, RAID, NIC, HBA, PSU, fan, cable, motherboard, CPU) for covered systems
- Courier: to any address in Egypt, GCC, MENA (per tier)
- Return logistics: failed part pickup at no extra cost
- Hot-spare replenishment: when you use a part, ICD replenishes your allocation within 48h
- Portal + tracking: real-time dispatch status, history, reports
NOT included
- On-site engineer labor (see ICD Care+ TPM)
- Software licenses
- Consumables (tape media, toner)
- Data recovery (see EKODAQ)
Frequently Asked Questions
What is Spare Parts as a Service?
SPaaS is a subscription-based spare parts delivery model. You pay an annual fee, quoted per fleet, and ICD sources dedicated spares + dispatches parts on demand within SLA. No upfront inventory purchase, no write-offs, no stockout risk.
How is SPaaS different from TPM?
SPaaS = parts delivery only. Your engineers install. TPM (ICD Care+) = parts + on-site engineer + labor + diagnostics + full SLA. SPaaS is 25-40% cheaper than equivalent TPM tier.
What if the part I need isn’t in ICD’s catalog?
Dedicated allocation means ICD pre-stages the specific parts your fleet needs based on the fleet audit. For uncommon parts, ICD sources through its distributor network in the USA and Europe and air-freights from either, with lead time confirmed on each quote.
Do you cover EOSL hardware under SPaaS?
Yes. ICD specializes in EOSL parts coverage. When Dell/HPE declare a server EOSL, OEM parts availability drops; ICD continues to source EOSL parts.
How fast is dispatch?
Dispatch time is set per contract for each tier (Silver, Gold, Platinum). Dispatch = part leaves ICD warehouse. Delivery to your door depends on location (Egypt: same-day in Cairo Metro or 1-2 days elsewhere, GCC: 3-4 days).
Can I upgrade tier mid-contract?
Yes. Pro-rated uplift. Downgrades possible at renewal.
How are dispatches logged?
ICD Portal (web), WhatsApp, email, or phone. Every dispatch tracked with case ID, SLA timer, engineer notes. Monthly report emailed to your team.
What happens if ICD misses an SLA?
Credits back to your account per the SLA terms. Track record: 99%+ SLA compliance across Gold and Platinum tiers.
Minimum fleet size?
Silver: 5 systems. Gold: 10 systems. Platinum: 20 systems (or mission-critical tier with approval).
How do I start?
Send your fleet list (brand, model, serial, qty) or schedule a free audit. Quote reply within 24 hours. Request quote or WhatsApp +20 104 022 22 14.