Spare Parts as a Service (SPaaS) — Subscription Spare Parts Inventory
Subscription-based spare parts program with pre-positioned inventory matched to your environment.
Zero inventory risk. On-demand parts delivery. 24×7 dispatch from Cairo. For Dell, HPE, Lenovo, Cisco, IBM data centers.
ICD Parts+ SPaaS — Since 2015What is Spare Parts as a Service (SPaaS)?
Spare Parts as a Service (SPaaS) is a subscription model where ICD holds dedicated spare parts inventory for your server fleet and delivers replacement parts on-demand within SLA. You pay an annual subscription (7-16% of system value) and never buy, store, or write off inventory. Your engineers install; we ship the right part, right away.
ICD Parts+ SPaaS is ideal for organizations with in-house IT engineers who want parts coverage without the capital lockup of owning spare inventory. SPaaS is typically 25-40% lower cost than equivalent TPM because ICD doesn’t dispatch an engineer — your team handles installation.
SPaaS vs Own Inventory vs TPM
| Factor | SPaaS (ICD Parts+) | Own Inventory | TPM (ICD Care+) |
|---|---|---|---|
| Upfront CapEx | Zero | High (10-20% of fleet value) | Zero |
| Annual OpEx | 7-16% of system value | Depreciation + obsolescence losses | 10-20% of system value |
| Parts delivery SLA | NBD / 4H / 2H (tier-based) | Instant (if right part in stock) | NBD / 4H / 2H + labor |
| Stockout risk | ICD manages | Your risk | ICD manages |
| Write-off risk | ✓ Zero | High (EOSL parts become worthless) | ✓ Zero |
| On-site engineer labor | Your team | Your team | ICD engineer |
| Best for | Mid-large IT teams | Dedicated DC operations | Smaller teams or mission-critical |
ICD Parts+ SPaaS Tiers
🥈 SILVER
From 7% of system value/year
- ✅ All parts + shipping included
- ✅ NBD dispatch (Next Business Day)
- ✅ Standard courier delivery
- ✅ Egypt-only or GCC
- ✅ 13×5 support window
🥇 GOLD ⭐ POPULAR
From 9% of system value/year
- ✅ Everything in Silver
- ✅ 4-hour dispatch
- ✅ 24×7 dispatch window
- ✅ Express courier + WhatsApp tracking
- ✅ MENA-wide coverage
💎 PLATINUM
From 12% of system value/year
- ✅ Everything in Gold
- ✅ 2-hour dispatch
- ✅ 24×7×365 coverage
- ✅ On-site parts locker (optional)
- ✅ Dedicated inventory allocation
- ✅ Priority line
Multi-year discounts: 2-year = 8% off. 3-year = 15% off.
How SPaaS Works
1. Fleet Inventory (free)
We catalog every server: brand, model, serial, config. Takes 1-2 days remote or on-site.
2. Parts Map
ICD identifies the exact spare parts your fleet needs (memory by PN, SSD models, RAID cards, PSUs, NICs). We pre-allocate inventory — not from a general pool; dedicated to your account.
3. Contract Activation
Signed SPaaS SLA. Your team gets a dispatch phone, email, WhatsApp, and portal.
4. Request → Dispatch → Delivery
When you need a part: log a request (portal / WhatsApp / email). ICD dispatches within SLA. Parts arrive; your engineer installs.
5. Reporting
Monthly usage report: what was dispatched, mean time to dispatch, inventory depth. Optimization recommendations quarterly.
What SPaaS Includes
- Parts: all replaceable hardware (memory, storage, RAID, NIC, HBA, PSU, fan, cable, motherboard, CPU) for covered systems
- Courier: to any address in Egypt, GCC, MENA (per tier)
- Return logistics: failed part pickup at no extra cost
- Hot-spare replenishment: when you use a part, ICD replenishes your allocation within 48h
- Portal + tracking: real-time dispatch status, history, reports
NOT included
- On-site engineer labor (see ICD Care+ TPM)
- Software licenses
- Consumables (tape media, toner)
- Data recovery (see EKODAQ)
Case Studies
Egyptian Telco — 200 HPE ProLiant servers, Gold SPaaS
Running mixed DL360/DL380 Gen9/Gen10 across 3 Cairo data centers. Own inventory tied up $280K, still had stockouts on DDR4 RDIMMs. Moved to ICD Parts+ Gold: zero CapEx, 4-hour dispatch guaranteed. Capital freed: $280K. Inventory write-offs: zero.
MENA Bank — Multi-vendor, Platinum SPaaS
Dell + HPE + Lenovo fleet across Cairo, Dubai, Riyadh. 2-hour dispatch contractual requirement (regulator mandate). ICD Platinum with on-site parts lockers at each DC. 99.97% SLA compliance over 24 months.
Frequently Asked Questions
What is Spare Parts as a Service?
SPaaS is a subscription-based spare parts delivery model. You pay an annual fee (7-16% of system value) and ICD holds dedicated spare inventory + dispatches parts on demand within SLA. No upfront inventory purchase, no write-offs, no stockout risk.
How is SPaaS different from TPM?
SPaaS = parts delivery only. Your engineers install. TPM (ICD Care+) = parts + on-site engineer + labor + diagnostics + full SLA. SPaaS is 25-40% cheaper than equivalent TPM tier.
What if the part I need isn’t in ICD’s inventory?
Dedicated allocation means ICD pre-stocks the specific parts your fleet needs based on the fleet audit. For uncommon parts, ICD has supplier relationships with 200+ global distributors (ASBIS, ServerSupply, Techbuyer, Memory4Less, etc.) and can air-freight from USA, Hong Kong, or Europe within 48-72h.
Do you cover EOSL hardware under SPaaS?
Yes. ICD specializes in EOSL parts coverage. When Dell/HPE declare a server EOSL, OEM parts availability drops; ICD maintains a dedicated EOSL inventory.
How fast is dispatch?
Silver: Next Business Day (NBD). Gold: 4-hour. Platinum: 2-hour. Dispatch = part leaves ICD warehouse. Delivery to your door depends on location (Egypt domestic: 4-24h, GCC: 24-72h).
Can I upgrade tier mid-contract?
Yes. Pro-rated uplift. Downgrades possible at renewal.
How are dispatches logged?
ICD Portal (web), WhatsApp, email, or phone. Every dispatch tracked with case ID, SLA timer, engineer notes. Monthly report emailed to your team.
What happens if ICD misses an SLA?
Credits back to your account per the SLA terms. Track record: 99%+ SLA compliance across Gold and Platinum tiers.
Minimum fleet size?
Silver: 5 systems. Gold: 10 systems. Platinum: 20 systems (or mission-critical tier with approval).
How do I start?
Send your fleet list (brand, model, serial, qty) or schedule a free audit. Quote in 3-5 business days. Request quote or WhatsApp +20 104 022 22 14.