Frequently Asked Questions
What is the MQ20?
The MQ20 is listed in ICD's catalogue as "MQ20 Microsoft Surface Pro 9 Battery for Model 2038 Tablet".
How do I know this part fits my server?
ICD presales engineering verifies compatibility before quoting. MQ20 compatibility is cross-checked against your server model + serial number when you submit your RFQ at https://icd3s.com/quote-request/.
What warranty comes with MQ20?
1 to 3 years of warranty included, extendable up to 10 years; full terms at https://icd3s.com/warranty/. The quote for MQ20 states its exact warranty term.
What is the shipping lead time to my country?
Express from Cairo: GCC 3-4d, Africa 2-8d, EU 3-5d, US 5-7d; customs may add 1-3 days. Every region: https://icd3s.com/shipping/. Exact transit time is stated per quote.
What is the condition of this part?
One of 4 tiers: NEW (Factory-sealed, unused. Full manufacturer warranty), RENEWED (Professionally restored & fully tested. ICD-backed warranty), REFURB (Inspected & certified working. Cost-effective, ICD warranty) or PULLED (Pulled from working systems, lab-tested. ICD warranty). Each quote states the tier available.
How do I get a price?
This part is priced on request: every quote is set per order by condition tier, shipping country, urgency and quantity. Submit part number + quantity + destination at https://icd3s.com/quote-request/ for a free quote within 24 hours.
