Frequently Asked Questions
What is the 013TS16?
The 013TS16 is listed in ICD's catalogue as "013TS16 Exagrid EX13000E-SEC Encrypted Replacement Controller Assembly".
How do I know this part fits my storage system?
ICD presales engineering verifies compatibility before quoting. 013TS16 compatibility is cross-checked against your storage system model + serial number when you submit your RFQ at https://icd3s.com/quote-request/.
What warranty comes with 013TS16?
1 to 3 years of warranty included, extendable up to 10 years; full terms at https://icd3s.com/warranty/. The quote for 013TS16 states its exact warranty term.
What is the shipping lead time to my country?
Express from Cairo: GCC 3-4d, Africa 2-8d, EU 3-5d, US 5-7d; customs may add 1-3 days. Every region: https://icd3s.com/shipping/. Exact transit time is stated per quote.
What is the condition of this part?
One of four tiers: NEW (factory-sealed), RENEWED (OEM refurbished), REFURB (tested, ICD warranty) or PULLED (lab-tested working). Each quote states the tier available.
How do I get a price?
This part is priced on request: every quote is set per order by condition tier, shipping country, urgency and quantity. Submit part number + quantity + destination at https://icd3s.com/quote-request/ for a free quote within 24 hours.
