Third-party maintenance (TPM) delivers OEM-equivalent hardware support at 40-60% less cost. Instead of paying Dell or HPE for post-warranty support, a TPM provider like ICD delivers the same parts, labor, and response times.
How TPM Works
- Assessment — We audit your hardware inventory
- Custom SLA — Choose response times (2H/4H/NBD) and coverage (24×7, 13×5)
- Parts stocking — We pre-stage critical parts for your servers
- Support delivery — Our engineers respond within SLA with verified parts
ICD Care+ vs OEM Support
| Feature | OEM | ICD Care+ |
|---|---|---|
| Cost | $$$$ | $$ (40-60% less) |
| Response time | 4H/NBD | 2H/4H/NBD |
| EOL support | Ends at EOSL | Continues indefinitely |
| Multi-vendor | One brand | Dell + HPE + Lenovo + Cisco |
Check your server lifecycle at our EOSL database or request a TPM quote.